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North American Bancard Complaint - Do Not Use This Company - Credit Card Processing
Credit Card Processing - Complaint
We are the accountants' for many businesses and this is the first time we have felt strongly enough about a company that we had to write and hope someone reads this and does not use this company. We have had 3 clients within the last year get promised the world by this company - the hidden fees and crazy "misunderstandings" are beyond belief. I would recommend trying a local bank that you can actually contact and discuss issues with. Most services will try to be competitive so if you show them the offers you have they will come very close and again - you can talk to them even after the contract is signed. There is NO talking with NA Bancard - once they get that contract signed you have to pay them usually around $1,000 to get out and actually had 2 clients that did do that because it actually still made sense since the hidden fees were that much!!! Please explore all options - THIS IS NOT A COMPANY YOU WANT TO DO BUSINESS WITH!!!
Company Response:
Dear Accounting Firm, We at NAB regret to hear that three of your clients have had unpleasant experiences with our company. We strive to provide world class customer service, and apologize if those expectations were not met. As far as your client's inability to reach us, we have 24-hour technical support, and a customer service department which is open Monday-Friday, 8am-10pm est. We are unclear as to the basis of your claim which states that we are somehow unavailable to our merchants once we obtain their business. Furthermore, our merchant's cancellation policy, as well as their pricing schedule is clearly defined in their merchant agreements. We take pride in being a BBB Accredited Business. We have held this distinction since May of 2001, and work wholeheartedly to resolve all of our merchant's concerns. Our current rating with the BBB is an A+, and can be viewed at: http://www.bbb.org/eastern-michigan/Business-Reviews/credit-card-processing-service/north-american-bancard-in-troy-mi-27000275/ Unfortunately, due to the lack of information in your post, we are unable to identify the account information for the three clients you represent. If you or your clients are still in need of our assistance, please do not hesitate to contact our company directly at (866) 485-8999. Thank you, Rebecca Paull Research Manager
Comments:
Posted by Skye on 2011-07-05:
I think it would help us to understand what your complaint is about, if you told us what the hiddens fees are you refer to, as well as what type of misunderstandings you've had.
I do agree though, that using a local bank is the best way to go, for us it is anyway. Never ever had one issue in 11 years and customer service is outstanding.
I do agree though, that using a local bank is the best way to go, for us it is anyway. Never ever had one issue in 11 years and customer service is outstanding.
Posted by scammedbynabc on 2012-03-06:
STAY FAR AWAY FROM this company. AS one other person put it, they suck you in, lock you up and suck you dry. I have had the worst customer service experience ever, have paid over $700 for nothing, absolutely NOTHING, have not been paid for the charges I accepted and have basically been told that it is all my fault. I have had NO contact from this company at all until today, and that has been since June2011. No phone calls, letters, emails nothing to see how I was doing, verifying or even notifying me of these additional fees they have charged me, nothing. Not a customer friendly company at all. STEER CLEAR!
Make sure you file complaints with not only the BBB, but also the credit card companies. This company is doing them a disservice because I don't want to ever take cards again.
Make sure you file complaints with not only the BBB, but also the credit card companies. This company is doing them a disservice because I don't want to ever take cards again.
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