Dormia mattress Complaint - Dormia blatent liars - memory foam mattress
memory foam mattress - Complaint
FISHKILL, NEW YORK -- Dormia advertises mattress' like the Tempurpedic(RTM) at a $500.00 savings. Their ad says '5.3 lb. temperature sensitive memory foam'. Tempupedic is 5.3lbs/cu.ft.It is the density that makes the memory foam what it is. Density, of course, is measured as lbs./volume - by just listing a weight, the customer is fooled. I knew in order to be the same it had to be 5.3lbs./cu.ft. At the time I ordered, I had to call and when I asked their customer service rep if the specs were exactly the same as those of tempurpedic, they told me they were in every way but the cover. But the entire 8" mattress does not weigh nearly enough for the 3 inch top layer to have the 'same specs'. They give a 30-day trial, but you must pay the expensive shipping to return. (That policy is listed on another page on the site). I had asked three different ways about the density and was assured all the 'specs' were the same as the tempudedic. When I called to complain, the customer service rep. was extremely snotty. I wrote to the president of the company and was referred back to the same c.s.r. They advertise in Handyman magazine and several others, plus the internet.I do not understand how they have gotten along all these years with their 'tricky advertising'. This is not the same memory foam - do not be tricked.