[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
GNC Complaint - Poor customer service
Complaint
Tried to return a product that was giving me a nausea feeling in my stomach. I was told that I could return it for a full refund when I purchased it. I was even told I would have thirty days to return to. The salesman even told me to avoid other products that they where selling because they are regularly returned. Which led me to believe the return policy was true
When I tried to return it I was told they couldn't look it up on my card and would only give me the lowest price that the product was sold for and then I would have to use that to buy something else in the store. This guy told me the product I paid them $49 dollars for, sales for as low as $15.95, so that is the store credit I could have. He then told me any employee who told me differently would be fired. I can't find this product anywhere on the web for $15.95.
I just left and will never return. You should compare GNC prices to what you can find on the WEB.
When I tried to return it I was told they couldn't look it up on my card and would only give me the lowest price that the product was sold for and then I would have to use that to buy something else in the store. This guy told me the product I paid them $49 dollars for, sales for as low as $15.95, so that is the store credit I could have. He then told me any employee who told me differently would be fired. I can't find this product anywhere on the web for $15.95.
I just left and will never return. You should compare GNC prices to what you can find on the WEB.
Comments:
Posted by Skye on 2011-08-01:
You should always save your receipts. It's up to the customer to be able to prove they made the purchase, not GNC.
It's all right here in their policy:
GNC guarantees satisfaction. If a customer is not pleased with any product we sell, we will offer a refund or exchange. All products are refundable/exchangeable within 30 days from the date of your order from GNC.com or payment made in a GNC Retail store with a VALID SALES RECEIPT or GNC.com packing slip. Refunds/Exchanges must be processed when the customer presents the goods regardless of the GNC store where the product was originally purchased. Please note that Bill Me Later® purchases cannot be returned to a local GNC store. Please refer to your packing slip for return instructions.
It's all right here in their policy:
GNC guarantees satisfaction. If a customer is not pleased with any product we sell, we will offer a refund or exchange. All products are refundable/exchangeable within 30 days from the date of your order from GNC.com or payment made in a GNC Retail store with a VALID SALES RECEIPT or GNC.com packing slip. Refunds/Exchanges must be processed when the customer presents the goods regardless of the GNC store where the product was originally purchased. Please note that Bill Me Later® purchases cannot be returned to a local GNC store. Please refer to your packing slip for return instructions.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
