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Children's Place Complaint - Poor Customer Service - Store Card Center
Store Card Center - Complaint
I've been a faithful customer for at least 4 years now. Probably more. I have 5 children... 8, 6, 4, 2, and 1 and I ONLY shop at Children's Place for their clothes, which means I spend a lot of money in their store. I have a store card too. Which I always pay off the following month, or the next month after that. Last week, I went shopping and at the check out, my card was declined. They called customer service and found out that I had a $15 balance which was overdue from the previous month. I didn't know how this happened because I knew that I had paid it in full in June. So in July I guess there was some interest??? And so now it's August and I owe $15 -- which includes the late fee. I went ahead and paid the $15 over the phone standing at the counter. I was still not able to use my card. I was told to wait 48 hours. Then after trying all weekend I called customer service and found out that my credit limit was reduced down to $200.
This is the kind of appreciation I get for being a good customer???? I will be looking for another children's clothing store to buy for my 5.
This is the kind of appreciation I get for being a good customer???? I will be looking for another children's clothing store to buy for my 5.
Comments:
Posted by Skye on 2011-08-22:
Imagine how they treat customers who don't pay their balance in full.
Good review, thanks for sharing your story.
Good review, thanks for sharing your story.
Posted by clutzycook on 2011-08-23:
Unfortunately, late is late. When I have a card where I've paid the balance in full, I always log back on before the next due date to see if there was any additional interest tacked on (it's happened to me at least once).
They have probably lowered your limit partly due to the fact that you rarely carry a balance on the card. CC companies hate that because then they don't make any money off of your interest payments.
They have probably lowered your limit partly due to the fact that you rarely carry a balance on the card. CC companies hate that because then they don't make any money off of your interest payments.
Posted by im confused on 2012-05-24:
why is it their fault that you owed them money?
And ... does "good customer" really apply if you're late or incomplete on payments?
It doesn't really matter how much you credit you spend, if you're not going to pay it back on time or in full.
And ... does "good customer" really apply if you're late or incomplete on payments?
It doesn't really matter how much you credit you spend, if you're not going to pay it back on time or in full.
Posted by Sheldonrs on 2012-07-11:
So you've been a customer for years and they made what you call a mistake (even though it was YOUR mistake) and you drop them?
For your kid' sake, I hope they never make a "mistake".
For your kid' sake, I hope they never make a "mistake".
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