Southwestern Bell Complaint - Unprofessional Sales People

Complaint

Review by dwarthen@nhwichita.com on 2001-11-14

WICHITA, KANSAS -- I was called the other night by a representative of Southwestern Bell and was very rudely told that my phone was getting shut off. At first I though it was a telemarketer so I told her to please quit calling our house at 8:30 p.m. She proceeded to tell me our phone was getting shut off soon and thank you very much and hung up. She did not give me a chance to apologize before hanging up on me.

To help keep me as a potential future customer, I would like the following:

I believe that she should have said something like 'I am sorry but I am not a telemarketer and I was just wanting to inform you that your service is in jeopardy of being interrupted due to non-payment' or something more professional. Better training for employees would be a plus!

At the very least I would like a response from your company regarding this incident. Thank you for your time.

Comments (5)

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Comments:

Posted by Anonymous on 2001-11-14:

Pay your bills and you don't have to worry about it.

Posted by Anonymous on 2001-11-14:

I agree with her. Telephone telemarketers are a bane on society. The phone company should investigate. I'll bet most of us have had an over due bill in our lifetime and it is not called for for an employee of the phone company to be nasty. So she had a bad day at home, don't take it out on persons you don't know!

Posted by Anonymous on 2001-11-25:

I agree also.If they were calling about your bill why so late at night?That to me is unprofessional.I also have SWBell for my service and have had problems with them also(My bill was paid by the way).They should look into it.

Posted by Anonymous on 2003-12-09:

you shouldn't have been assumptive with your attitude and maybe you wouldn't have gotten hung up on

Posted by Anonymous on 2003-12-16:

Get off the computer and get out your checkbook

Thanks