Jenn Air Complaint - Bad product - Stove Top

Posted by Venice09 on 2011-09-12:

Cheap knobs seem to be a common problem, probably because it's a quick way to make money. Since knobs are necessary to operate an appliance, you can either pay the outrageous price to replace them or just buy a new appliance. You lose either way while the company is laughing all the way to the bank.

Posted by WP2008 on 2011-09-13:

Hi my name is Kyle and I am a representative of Jenn-Air. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via Facebook (Jenn-Air) or Twitter (JennAirUSA). Or contact us directly via e-mail JennAir_Digital@jennair.com please include your user name and what site we contacted you on for our records.

Posted by At Your Service on 2011-09-15:

Take the time to make sure the knobs your replacing them with are either metal or reinforced metal. You'd be surprised that many knobs will cross fit to other units. Take the knob you're trying to replace to a local appliance store and compare. When you find one that fits and is designed stronger, just order it.

Posted by Venice09 on 2011-09-16:

Why should the OP have to do all that? Shouldn't appliances come with reliable knobs that at least last the short life of the appliance?