Simmons Mattresses Complaint - Simmons Customer Service - Simmons Beautyrest Mattress

Simmons Beautyrest Mattress - Complaint

Review by londonwitch on 2011-10-12

In late August I purchased from Sears a Simmons Beautrest Mattress, after having some problems with Sears which they addressed, I signed on to Simmons website to register my purchase, as of this day October 13, it has been about six weeks since I registered my purchase and they have yet to acknowledge my purchase. In the meantime, the plastic corners that are on the mattress are falling off, so we are talking about less than six weeks of use (just me)the mattress is already falling apart. So they are not the Simmons I have known for the last thirty years Their customer service is either lousy, or they do not want you to register the bed in case it does fall apart! My last mattress be it over twenty years old was more comfortable, and the corners were still in tact. Sorry Simmons, you will never ever get another purchase from me, nor would I recommend your mattresses, I might as well have gone to the cheap store close to me and got a brand name even though they have a lousy service record, it could not be any worse than yours.