To:
TheBus Customer Services 811 Middle Street Honolulu, Hawaii 96819 (808) 848-4500 CC: DOT, C&C

From:
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8/8/05 Reference #62 /Bus # 834 incident 1:30 PM Sunday 8/7/05

Imbroglio escalation & filing a false imprisonment report
Bus drivers are in the front-line every day for verbal abuse and physical assaults from some passengers as well as having to deal with inconsiderate road users, road works and congestion yet are still under pressure to deliver service with a smile.

Now I realize why people squash around the bus door in a crushing manner and passengers are unable to exit bus in downtown Chinatown.

I always thought that the people on Hotel street were rude but now I've come to understand that old bus riders are trained that way by TheBus drivers themselves to act in such a fashion.

My question to you is this: What is the maximum radius from bus door before a passenger is refused boarding? Apparently the answer to that question is about a length of two feet in a 120 degree arc in the direct line of vision of the driver.

Since banging on the side of the bus from three away in the line of sight of the driver's rear mirror is not responded in a positive manner, I asked the bus driver, and then later the supervisor the same thing; "What do I do to flag the bus driver not to drive away at a bus stop so that I am able to board the bus?" Both separately replied in the same manner which is; " You should not bang on side of door and wait for the next bus".

Although I appreciate the considerable responsibility that TheBus drivers have for the safety of those on and around the bus, I find this answer inadequate and is reflective of a poorly defined conduct policy.

On 5/29/05 the Honolulu Advertiser ran a news story that showed " ...

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