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Macy's Complaint - Macy's mislead first-time card holder - Macy's credit card
Macy's credit card - Complaint
I opened a Macy's credit card and as a new customer a number of the sales clerks stressed that I would receive 20% the purchases on my first bill (for purchases made within 2 days). However when I received the bill, I noted that I had only received 10% off of my purchases.
Upon calling Macy's customer service, they informed me that the 20% deduction is capped at $100. That is disclosed in the account agreement, but is in such small print that not even the customer service representative could find it. Not one sales person (and I dealt with several at three different Macy's stores) ever mentioned the $100 cap. Of course they touted the 20% off on my bill in the hopes I would make more purchases.
I feel I was deliberately mislead as I made a lot of purchases based on the expectation of an additional 20% off of my bill. If I had known this benefit was capped at $100, I would not have made all of the purchases.
I now intend to return my purchases and close out the account.
Upon calling Macy's customer service, they informed me that the 20% deduction is capped at $100. That is disclosed in the account agreement, but is in such small print that not even the customer service representative could find it. Not one sales person (and I dealt with several at three different Macy's stores) ever mentioned the $100 cap. Of course they touted the 20% off on my bill in the hopes I would make more purchases.
I feel I was deliberately mislead as I made a lot of purchases based on the expectation of an additional 20% off of my bill. If I had known this benefit was capped at $100, I would not have made all of the purchases.
I now intend to return my purchases and close out the account.
Comments:
Posted by trmn8r on 2011-10-19:
While I don't expect CSRs at the register to know all the terms and conditions of credit card offers, it seems to me the $100 cap is something they should know and disclose. It isn't right to lead the customer to believe they get 20% off for the first two days if there is a cap.
That said, I always read the fine print that you speak of. I hate surprises like this. Good complaint.
That said, I always read the fine print that you speak of. I hate surprises like this. Good complaint.
Posted by yoke on 2011-10-19:
Agree trm. The CSR;s should have known that there was a $100 cap, but sounds like Macy's would rather rip off the consumer.
Posted by littleshorty on 2011-10-19:
The CSR's probably have a quota to meet for getting customers to open accounts. If the CSR's know about the cap, they may be choosing to keep it quiet so they don't lose the chance to help meet their quota. They may also get extra perks for opening accounts. At Mervyns, we got $1 for every account we opened.
Posted by trmn8r on 2011-10-19:
Perhaps. It could just be something the CSR was unaware of or honestly forgot to mention. It would be a different matter if an employee came on here and stated they were trained not to disclose the cap.
The ruling document is the agreement.
The ruling document is the agreement.
Posted by Venice09 on 2011-10-20:
If you're up to it, continue to pursue this. They may eventually see it your way. I had an issue with Macy's, and although it took some time, it was finally resolved to my satisfaction.
A little persistence may pay off for you, too.
This review is very helpful.
A little persistence may pay off for you, too.
This review is very helpful.
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