Macy's Complaint - Macy's mislead first-time card holder - Macy's credit card
Macy's credit card - Complaint
I opened a Macy's credit card and as a new customer a number of the sales clerks stressed that I would receive 20% the purchases on my first bill (for purchases made within 2 days). However when I received the bill, I noted that I had only received 10% off of my purchases.
Upon calling Macy's customer service, they informed me that the 20% deduction is capped at $100. That is disclosed in the account agreement, but is in such small print that not even the customer service representative could find it. Not one sales person (and I dealt with several at three different Macy's stores) ever mentioned the $100 cap. Of course they touted the 20% off on my bill in the hopes I would make more purchases.
I feel I was deliberately mislead as I made a lot of purchases based on the expectation of an additional 20% off of my bill. If I had known this benefit was capped at $100, I would not have made all of the purchases.
I now intend to return my purchases and close out the account.