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MBNA Credit Card Service Complaint - Terrible Answering Service - New Credit Card
New Credit Card - Complaint
MAGOG QUEBEC -- Tried to get a new credit card; had to call at least 6 times because the person answering spoke so poor french that I could not understand half the word she was saying. So I tried in English, the first time it was even worst in English. After 6 times I finally got somebody that could speak some understandable English. I had the feeling that I was transferred to an Indian answering service just like in the movie, everyone of them was speaking with a gross foreing accent. If this is the indication of the kind of service they provide when I want to subscribe for a card, Imagine what it is going to be like when I do have a real problem.
Comments:
Posted by Slimjim on 2011-11-10:
Wow, there are still credit cards issued somewhere under MBNA. I thought Bank of America absorbed and dropped that branding world wide.
Posted by trmn8r on 2011-11-10:
No, I heard they kept the MBNA brand alive.
It's a darned shame. I was an MBNA customer for years, prior to BoA swallowing them up. I loved MBNA - great customer service and products. The only complaint was they didn't have a website to track my CDs.
BoA should not sully the memories of loyal MBNA customers, and retire the name. They can proudly display their own name, so SavvyConsumers know to avoid that business at all costs.
It's a darned shame. I was an MBNA customer for years, prior to BoA swallowing them up. I loved MBNA - great customer service and products. The only complaint was they didn't have a website to track my CDs.
BoA should not sully the memories of loyal MBNA customers, and retire the name. They can proudly display their own name, so SavvyConsumers know to avoid that business at all costs.
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