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Brookstone Complaint - Brookstone no longer backs up their products - Smart Set Clock
Smart Set Clock - Complaint
LOS ANGELES, CALIFORNIA -- I bought a "Smart Set" clock from them. The advert said that you would never need to adjust it for daylight savings time! Wow! Great idea! I bought it!
Then the gummit changed the law re when DST goes in and out of effect, and the clock, instead of needing to be adjusted never, now needs to be adjusted not TWO, but FOUR TIMES PER YEAR: Once when it automatically changes at the wrong time, then again when it needs to change but doesn't, then again at the next DST date. So FOUR TIMES PER YEAR instead of twice, the exact opposite of what the product promised!
I tried to return it and they said, "No, it's been out of warranty for over a year." I said, "But this is not a warranty issue, it's an issue of a faulty design and the product is obsolete after just 2 years!"
They said they "couldn't do anything about it". We all know that "can't" means "won't" and this is the disease of most modern companies. They are short sighted. Rather than say "Yeah, you know, you have a point. I'll give you $15 towards a new clock." Then I'd go in there, no doubt find something else to buy as well and instead of LOSING A CUSTOMER AS THEY HAVE DONE, they would be gaining a loyal customer for life!
But when a company does not stand behind its FAULTY and now WORTHLESS product, they are basically saying, "We don't care." And it is clear Brookstone no longer cares about selling good quality products, nor about keeping its customers.
Guess what, Brookstone? *YOU* LOSE!
I'm writing this all over the net, and am telling all my friends about how you don't stand behind your products. You must be Republicans! SHORT SIGHTEDNESS is the disease of our modern corporate world. I remember when at Brookstone, "the customer was always right" and they'd go out of their way to a) sell QUALITY products; and b) KEEP THEIR CUSTOMERS COMING BACK by promising to back up their products with liberal and sensible return policies.
Too bad. Another corporation gone the way of so many others: short sighted thinking, forgetting that return customers are their life blood. See ya later, Brookstone. Gee, I hope you don't go out of business!
Then the gummit changed the law re when DST goes in and out of effect, and the clock, instead of needing to be adjusted never, now needs to be adjusted not TWO, but FOUR TIMES PER YEAR: Once when it automatically changes at the wrong time, then again when it needs to change but doesn't, then again at the next DST date. So FOUR TIMES PER YEAR instead of twice, the exact opposite of what the product promised!
I tried to return it and they said, "No, it's been out of warranty for over a year." I said, "But this is not a warranty issue, it's an issue of a faulty design and the product is obsolete after just 2 years!"
They said they "couldn't do anything about it". We all know that "can't" means "won't" and this is the disease of most modern companies. They are short sighted. Rather than say "Yeah, you know, you have a point. I'll give you $15 towards a new clock." Then I'd go in there, no doubt find something else to buy as well and instead of LOSING A CUSTOMER AS THEY HAVE DONE, they would be gaining a loyal customer for life!
But when a company does not stand behind its FAULTY and now WORTHLESS product, they are basically saying, "We don't care." And it is clear Brookstone no longer cares about selling good quality products, nor about keeping its customers.
Guess what, Brookstone? *YOU* LOSE!
I'm writing this all over the net, and am telling all my friends about how you don't stand behind your products. You must be Republicans! SHORT SIGHTEDNESS is the disease of our modern corporate world. I remember when at Brookstone, "the customer was always right" and they'd go out of their way to a) sell QUALITY products; and b) KEEP THEIR CUSTOMERS COMING BACK by promising to back up their products with liberal and sensible return policies.
Too bad. Another corporation gone the way of so many others: short sighted thinking, forgetting that return customers are their life blood. See ya later, Brookstone. Gee, I hope you don't go out of business!
Comments:
Posted by bcd on 2011-11-12:
Apparently the clock does not implement the changes that went into effect in 2007.
You can turn off the auto-set feature. Then you will need to set the clock only twice a year. It's not the best resolution but at least it cuts the inconvenience by half.
You can turn off the auto-set feature. Then you will need to set the clock only twice a year. It's not the best resolution but at least it cuts the inconvenience by half.
Posted by Crazyredhead on 2011-11-12:
It sounds like the clock is still doing what it is supposed to do, but due to circumstances beyond you and the companies control, it isn't. This is not the sign of a faulty or defective piece of equipment.
It sounds like you should be mad at the people who changed the law about DST, there the ones who have messed up.
I agree that this isn't a warranty issue but it also isn't a faulty clock.
I would prefer that they would just leave time alone, it really doesn't serve any purpose anymore, IMHO.
It sounds like you should be mad at the people who changed the law about DST, there the ones who have messed up.
I agree that this isn't a warranty issue but it also isn't a faulty clock.
I would prefer that they would just leave time alone, it really doesn't serve any purpose anymore, IMHO.
Posted by JayByJay on 2011-11-12:
"You must be Republicans!"
I....what?
I....what?
Posted by trmn8r on 2011-11-12:
This product is doing what it was advertised to do. There is nothing wrong with it.
It wasn't advertised to be reprogrammable.
I have a light timer that I bought at Home Depot 7 years ago. It has the same design. I can't go back to Home Depot and complain, because it is working the same way it did when I bought it.
Your suggestion that a company have "liberal return policies" is a very slippery slope, one that very quickly turns profits into losses. If people could return stuff that is still like new after using it for 1, 2, 3, etc years, there wouldn't be any companies left selling new merchandise.
It wasn't advertised to be reprogrammable.
I have a light timer that I bought at Home Depot 7 years ago. It has the same design. I can't go back to Home Depot and complain, because it is working the same way it did when I bought it.
Your suggestion that a company have "liberal return policies" is a very slippery slope, one that very quickly turns profits into losses. If people could return stuff that is still like new after using it for 1, 2, 3, etc years, there wouldn't be any companies left selling new merchandise.
Posted by S_Hawking on 2011-11-12:
trmn8r + 100
Posted by At Your Service on 2011-11-12:
Amen trmn8r!
Posted by PepperElf on 2011-11-13:
it's not really about "standing behind a product" really. when it was made no one realized the government was going to change the laws.
and the stores can't exactly force the government to change laws ... or at least they shouldn't have that kind of power.
this is perhaps why i love my own clock radio... it's not calendar based, but rather radio-based. so it automatically changes when it gets told to by the controlling radio.
and the stores can't exactly force the government to change laws ... or at least they shouldn't have that kind of power.
this is perhaps why i love my own clock radio... it's not calendar based, but rather radio-based. so it automatically changes when it gets told to by the controlling radio.
Posted by PepperElf on 2011-11-13:
BTW: Crazyredhead +++ (cos I can't rate your comment)
=)
=)
Posted by Mike in FL on 2011-11-14:
I have a clock just like yours and probably by the same manufacturer. As aggravating as it may be, I fail to see how this is Brookstone's fault. If you want to yell at anybody, yell at the US government for making the stupid changes in the first place.
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