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Virgin Mobile Complaint - Virgin Mobile Customer Service - Cellphone Customer Service
Cellphone Customer Service - Complaint
PLAINFIELD, INDIANA -- Customer Service is the worst (poor English spoken, and it takes a long time to get an attendant due to the voice reply instructions/service).
There is no quick way to get a real person
Avoid! (if you want to stay sane and heart-attack free)
I struggled to return this phone to Virgin Mobile.
Here are some facts that are difficult to obtain:
- Call and get an RMA number
- Return address for phone:
VIRGIN MOBILE RETURNS CENTER
501 AIRTECH PKWY
PLAINFIELD, IN 46168-7408
Or
Virgin Mobile returns
c/o Brightpoint N America
2675 Reeves Rd, suite 190
PLAINFIELD, IN 46168
- The price of the phone should be credited to your credit card
- Ask that the automatic monthly payments be suspended until you buy your new phone (from Amazon of course)
- How to reach a live person:
Call 888-322-1122
Press 0 as soon as you hear "Alex", and keep pressing 0 for each request made for more information
- You may get your plan changed to $35 per month instead of $25 per month.
- If this happens, E-mail them at:
Tier3@virginmobileusa.com
Demand a Beyond Talk plan for $25
- If all this fails, cancel your account, and start from the beginning. Forget your old account.
There is no quick way to get a real person
Avoid! (if you want to stay sane and heart-attack free)
I struggled to return this phone to Virgin Mobile.
Here are some facts that are difficult to obtain:
- Call and get an RMA number
- Return address for phone:
VIRGIN MOBILE RETURNS CENTER
501 AIRTECH PKWY
PLAINFIELD, IN 46168-7408
Or
Virgin Mobile returns
c/o Brightpoint N America
2675 Reeves Rd, suite 190
PLAINFIELD, IN 46168
- The price of the phone should be credited to your credit card
- Ask that the automatic monthly payments be suspended until you buy your new phone (from Amazon of course)
- How to reach a live person:
Call 888-322-1122
Press 0 as soon as you hear "Alex", and keep pressing 0 for each request made for more information
- You may get your plan changed to $35 per month instead of $25 per month.
- If this happens, E-mail them at:
Tier3@virginmobileusa.com
Demand a Beyond Talk plan for $25
- If all this fails, cancel your account, and start from the beginning. Forget your old account.
Comments:
Posted by Alain on 2011-12-18:
Thanks, Piet10! This will be helpful information for other Virgin Mobile customers.
Posted by Monica on 2012-11-17:
Thank you for the information. This company should be avoided. Customer service is horrible! It took me one hour on the phone to get my refund processed.
Posted by Marina on 2012-11-26:
What do you expect? Their customer service located in Central America-Nicaragua, means a cheap labor and they do not care if their service will take one hour or more. I agree with a horrible service!!!!
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