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Cricket Complaint - Horrible Customer Service
Complaint
PORTLAND, OREGON -- I paid in advance in October for my November bill. Cricket then contacted me saying they had not received my payment. I faxed them the confirmation of payment they sent to me and my bank statement showing the money was taken out of my account by Cricket. I then decided enough was enough and took my service to another company requesting a refund for my pre payment. This was on the day before Thanksgiving. I then was told I had to yet again fax the proof of payment over to them within 24 hours or I would not get my refund. I spent my holiday seeking a fax machine to fax this info over to them. It is now December 26th and I have not yet received my refund. Cricket states that I need to again fax over the proof of payment again in within 24 hours to get my refund. I had been a customer for years before this and am incredibly upset that they sent me a card in the mail statig that I need not worry about my past due charges if I want to come back to them. WHAT PAST DUE CHARGES? They owe me.
Comments:
Posted by Old Timer on 2011-12-26:
I am still waiting to find someone that likes Cricket. They must be out there but I have never heard from one.
Posted by Wally86 on 2011-12-26:
They have a big presence in AZ, I know a few people who use them but they don't seem to have any good things to say bout them besides no contracts and cheap ok phones.
Posted by Mario The Great on 2011-12-26:
I gave my son a Cricket phone last year - it was the best and most affordable phone at the time. Yes, the customer service is terrible, coverage is sporadic and if you pay CASH, the retailer charges you ummmm 4 bucks. (Last I knew) BUT....for 35 a month, he had unlimited everything. It's hard to beat their pricing. PROS - Cheap and good phones CONS - Terrible, Horrible, Atrocious Customer service, charges for paying cash, sporadic coverage and lots of other complaints.
Posted by clarksvilletn on 2011-12-26:
I bought one of their phones at Walmart when they were offering a rebate. I never got it.
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