Paytel - Didn't know

Complaint

Review by ctadlock05 on 2012-02-18

Rating:

CHARLESTON, SOUTH CAROLINA -- I did not know that I have to call paytell to take a block off. I thought that If you had put money on the account that the block would be taken off. I have no way of looking up this information, other than a small section on a piece of a website. I just wish they had more on the site to know. I wish I could check and see if there is a block on my phone by their site. Not have to wait on the phone for someone. I have already been hung up once waiting on their line, then called back and had to tell the person NOT TO HANG UP THIS TIME. I just wish they were a little more user friendly. I hope also that I'm not taken advantage of.

Missing her husband.

Company Response:
We apologize for any problems you experienced with our company. To investigate your concerns please e-mail us your phone number and PIN and we will review your account and get back with you. You can send this information to CustomerRelations@paytel.com. We wish to resolve your issue as soon as possible. Best regards. Customer Relations