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General Motors - 2011 Chevrolet Equinox Junk Won't Accelerate Been In Shop 4 Times Won't Go Faster Than 17 Mph Gm Says Not A Safety Issue?
Complaint
Review by bobcat2 on 2012-02-29
Rating: 
DETROIT, MICHIGAN -- We bought a new 2011 Chevrolet equinox has now 25000 miles on it. It worked fine up until few months ago when around 20000 miles on it started by trying to stall when driving down road and would attempt to die then take off down road. We took it back to dealer and they said it had code showed bad injector so replaced injector got back one day later same thing took back to dealer and they said this time it had 2 codes and had bad fuel pump even stated pressures on work orders. We got it back drove it about 250 miles then started acting up again but no light came on so drove it some more then light came on again took back to same dealer and they took it in shop 3rd time then said Gm was sending out a tech to reprogram and they instructed dealer how to reprogram it and replaced 2 relays on car. We got it back drove it for 3 days and it started doing same thing again almost died then picked back up started running again drove some more and it wouldn't accelerate past 17 MPH all way to floor had to drive 15 miles to get it home and thought it would overheat but didn't made a horrible noise and rattle in engine like it has before when acts up.
We took and called dealer they said not to drive it back they would have it towed which they did all the while dealer has treated us fine gave us loaner car. They the dealer asked GM to do a trade assistance as they couldn't figure it out and thought lemon law would apply as last time it was at there shop for 5 weeks and 4th attempt to repair while GM was supposed to be looking it over we were told by dealer he was having trouble even getting GM representative to call them back. The owner of dealership told us to contact Better Business Bureau to force Gm to buy it back or something through lemon law. We have never had any problems with any GM product before and have never complained or talked to Better Business Bureau but we did finally contacted them as car is still acting up. I realize sometimes things just aren't made right or maybe it has a short in wiring or bad computer or who knows what. My issue is the way we have been handled by GM customer service so unprofessional and was told that GM says there is nothing wrong with car that will decrease its durability or/and it has no safety issues in regard to the car. How can a car that won't drive faster than 17Mph not pose a safety risk to occupants we were almost hit twice driving it when couldn't accelerate. We have 5 GM vehicles guess time to purchase other products if they don't / won't stand behind there product we get no trade assistance and told the car has no issues by GM customer service. With customer service like we have received no wonder GM needs a tax payer bailout.
We took and called dealer they said not to drive it back they would have it towed which they did all the while dealer has treated us fine gave us loaner car. They the dealer asked GM to do a trade assistance as they couldn't figure it out and thought lemon law would apply as last time it was at there shop for 5 weeks and 4th attempt to repair while GM was supposed to be looking it over we were told by dealer he was having trouble even getting GM representative to call them back. The owner of dealership told us to contact Better Business Bureau to force Gm to buy it back or something through lemon law. We have never had any problems with any GM product before and have never complained or talked to Better Business Bureau but we did finally contacted them as car is still acting up. I realize sometimes things just aren't made right or maybe it has a short in wiring or bad computer or who knows what. My issue is the way we have been handled by GM customer service so unprofessional and was told that GM says there is nothing wrong with car that will decrease its durability or/and it has no safety issues in regard to the car. How can a car that won't drive faster than 17Mph not pose a safety risk to occupants we were almost hit twice driving it when couldn't accelerate. We have 5 GM vehicles guess time to purchase other products if they don't / won't stand behind there product we get no trade assistance and told the car has no issues by GM customer service. With customer service like we have received no wonder GM needs a tax payer bailout.
Comments:
Posted by trmn8r on 2012-02-29:
This isn't a safety issue - the issue is the car is not operating as designed, and GM is not making an effort to make it right.
When did you contact the BBB? Have you also tried to contact the district GM representative? Sounds like the dealer has been supportive, which is good. I hope GM steps up to the plate soon - good luck.
When did you contact the BBB? Have you also tried to contact the district GM representative? Sounds like the dealer has been supportive, which is good. I hope GM steps up to the plate soon - good luck.
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