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TGIFridays - Went out of his way to accomodate me
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Review by dchesterdavis on 2012-03-07
Rating: 
DFW AIRPORT, TEXAS -- On March 4, 2012 I inadvertently arrived for my flight from DFW to Cincinnati 2 hours in advance. As I walking past your DFW airport store I noticed a young man there and I asked about breakfast and he said, "sir we don't open until 6 am." You see it was 5:20am and he and other staff members were there setting up for the day. I walked on and sat down near the boarding area for about 10 minutes when Jack Parsons, the mgr, came and said, "sir you are more than welcome to come on inside and drink coffee until we get everything setup." Too often, many workers just do "their job" and don't seek to accommodate anyone. I was impressed at his willingness to go beyond the boundaries and allow me and others to come on in and drink coffee till it was time to start ordering breakfast. This may very well be standard procedure for TGI Friday's but is not normal usually.
Comments:
Posted by Skye on 2012-03-07:
Outstanding!
Posted by DebtorBasher on 2012-03-07:
That's great!
Posted by MRM on 2012-03-07:
Magnificent!
Posted by trmn8r on 2012-03-07:
That's super, and world-class. When others point to "policy" and "procedure" managers such as Jack _____ aim to clear the bar by a wide margin and set a new standard.
The acting manager of my local TGIF was like Jack, but he left and was replaced by someone who knows little about customer satisfaction, thus ending the great TGIF experiment for me.
The acting manager of my local TGIF was like Jack, but he left and was replaced by someone who knows little about customer satisfaction, thus ending the great TGIF experiment for me.
Posted by oldisgood on 2012-03-07:
It is very nice to see that good deeds do indeed get recognized. The manager probably has a customer for life and this review will bring in more. Thanks
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