Dyson Vacuum Cleaners - Customer Service is the Worst

Review by alliekats on 2012-03-12

Rating:

CHICAGO, WASHINGTON -- Don't buy anything from Dyson. I needed to exchange a part and tried calling numerous times with waits longer than 30 minutes and I'd have to hang up. I then e-mailed and a week later got a response that I had to call to get a RA. Finally I called and waited 40 minutes to talk to someone and they told me it was past 30 days and there was nothing they could do. I then sent letter to them and was told 2 weeks later, it was my fault for not contacting them within 30 days. I am returning the part, with receipt confirmation, disputing the charge on my CC and filing a complaint with the BBB. I'm tired of these companies thinking they can just rip off consumers without repercussion. I know fighting for your rights is a hassle and seems easier to just forget about it, but on principle I am not letting this go.