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La-Z-Boy - Price Match - Delivery
La-z-boy Loveseat Reese Reclining (non-power) - Complaint
Review by wjf48 on 2012-03-20
Rating: 
RICHMOND BRITISH COLUMBIA -- Initially they had a 1/2 off leather sale in Richmond, BC. The Victoria and Nanaimo BC La-z-boy stores said they'd price match. Then the price they wanted to start from was over $1000 more than the price on the item in the store. Apparently they don't put retail prices on items, just SALE prices.
The Richmond store agreed to deliver to us (on the island) in Victoria for the same cost as from the local store. $100. The sales woman just called and wanted to know if I could pick the item up. She said their delivery was "curb-side only." I don't think this is how you make lasting customers - and the price she is working from now is $100 more than the price I started with here in Victoria.
When I called the first saleswoman at Nanaimo, she gave me a lecture that the sofa's both were 3d class leathers and I didn't want either. 180 degrees from what she told us in the store.
When I tried to discuss it with a local owner/stakeholder, I'm given false information as to who that is (Mary Ellen at Nanaimo per Dawn at Victoria). Mary Ellen says I'm just a manager and we don't price match because transport costs are too high now.
I had a previous problem with the same style recliner in Birmingham that the frame came apart on. I paid a contractor to fix it because La-z-boy said that when they came I was not at home - and that they were to take the piece to their warehouse to repair it. Yeah, right.
Trouble is, it sits better than any other comparable sofa on the market, but their service is crap, and their bait-and-switch fraud in sales sucks.
Dr. William J. Freeman
Victoria BC
The Richmond store agreed to deliver to us (on the island) in Victoria for the same cost as from the local store. $100. The sales woman just called and wanted to know if I could pick the item up. She said their delivery was "curb-side only." I don't think this is how you make lasting customers - and the price she is working from now is $100 more than the price I started with here in Victoria.
When I called the first saleswoman at Nanaimo, she gave me a lecture that the sofa's both were 3d class leathers and I didn't want either. 180 degrees from what she told us in the store.
When I tried to discuss it with a local owner/stakeholder, I'm given false information as to who that is (Mary Ellen at Nanaimo per Dawn at Victoria). Mary Ellen says I'm just a manager and we don't price match because transport costs are too high now.
I had a previous problem with the same style recliner in Birmingham that the frame came apart on. I paid a contractor to fix it because La-z-boy said that when they came I was not at home - and that they were to take the piece to their warehouse to repair it. Yeah, right.
Trouble is, it sits better than any other comparable sofa on the market, but their service is crap, and their bait-and-switch fraud in sales sucks.
Dr. William J. Freeman
Victoria BC
Comments:
Posted by Alain on 2012-03-22:
La-Z-Boy has not only lowered their standards on quality, it appears they've reduced their customer service and reliability, as well. By the way, it's not always a good idea to put your name on a public site. It can lead to spam and other difficulties. If you get a chance, remove your name from this review.
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