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AirTran - WORST AIRLINE EXPERIENCE EVER
Complaint
Review by randy.schmitz on 2012-03-23
Rating: 
NEW YORK CITY, NEW YORK -- Inbound aircraft was delayed, so AirTran rebooked me as I would miss my connection in Milwaukee. LGA Supervisor Heather would not entertain any option besides US Airways even though Delta and United had flights that would get me home near the original time of 4:30pm. US Airways flight was through Philadelphia and arrived in MSP around 8pm. AirTran wrote a check to US Airways and it took so long for the check to clear that we missed our US Airways Flight. AirTran wanted to then rebook us through Charlotte arriving in MSP somewhere around 10pm. At that point I called Customer Service and asked to speak with someone that could book me on a 4pm Delta flight to MSP arriving at 6:20pm. They would not accommodate anything other than what the LGA Supervisor was doing. I asked for a refund and walked to Delta, paid $700, walked through security, and am currently on my way to MSP scheduled to arrive at 6:20pm.
AirTran does not understand the term "Customer Service". DO NOT FLY AIRTRAN. If anything goes wrong you are at their mercy and they are not understanding nor accommodating. The CEO of this airline should fire the LGA Supervisor Heather due to her lack of Customer Service skills.
I am not one to write reviews like this, but this is the worst Customer Service I have every experienced in my life.
AirTran does not understand the term "Customer Service". DO NOT FLY AIRTRAN. If anything goes wrong you are at their mercy and they are not understanding nor accommodating. The CEO of this airline should fire the LGA Supervisor Heather due to her lack of Customer Service skills.
I am not one to write reviews like this, but this is the worst Customer Service I have every experienced in my life.
Comments:
Posted by dan gordon on 2012-03-23:
airlines such as Air Tran and Southwest do not normally do interline booking so I'm surprised they accomodated you at all. Normally the cheapie carriers only will rebook on their own airline.
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