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Beware - Aflac only pays out for certain accidents
Complaint
Review by N8watkins on 2012-03-27
Rating: 
GLENDORA, CALIFORNIA -- I have the accident policy from Aflac for my whole family that essentially amounts to supplemental insurance over and above my regular Blue Cross plan. My 8 year old son broke out some front teeth doing flips on our trampoline this past year. A clear accident. We rushed him to the hospital to stop the bleeding, and then were sent to an orthodon'tist to handle the dental trauma. After my Blue Cross paid, I was out $3,800 out of pocket. Upon submitting all paperwork and doctor's reports, Aflac only paid $105, citing the accident required dental treatment, which they do not cover. The agent stated, "If your son had broken his arm, we would have paid $3,500 for this claim, but broken teeth, only $105". Thanks Aflac for nothing! A complete waste of money.
Comments:
Posted by Skye on 2012-03-27:
Your review is a good reminder, to know exactly what will be and will not be covered before signing up for any type of policy.
Sorry your son was injured.
Sorry your son was injured.
Posted by samanthasmom on 2012-03-27:
Aflac does have a dental policy. Not their fault you didn't purchase one.
Posted by MDSasquatch on 2012-03-28:
I have heard ALOT of horror stories about AFLAC; their #1 policy seems to be avoid paying at all cost, but it is important for a customer to know what they are buying. I got a supplemental policy through along with my auto policy at State Farm, my agent explained everything and it has been as expected the four times I used it.
Posted by AflacPhyllis on 2012-07-11:
@N8watkins Hi, I'm AflacPhyllis, an Aflac worldwide headquarters employee here to help. I am so sorry that your son was injured. I hope he is okay now. I can look into your concerns. Please email me at AflacPhyllis@aflac.com.
Thank you
Thank you
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