Super Shuttle - Double charge me

Shared ride to airport - Complaint

Review by Consumer on 2012-03-31

Rating:

SAN FRANCISCO, CALIFORNIA -- I prepaid my shuttle service through my credit card. I had my service early in the morning 5am. When I got to the airport the driver requests me to pay. It was early in the morning and I was hurrying to flight I didn't have tie to check whether I was paid. The driver then took my money and left and didn't even let me ask for receipt.

I now found out in my statement they charged me on card long time ago already. I tried to contact customer service but they said no receipt no refund. They don't even help me try to contact the driver when I request that. Nor they are willing to give me the name of the driver so that next time I travel with Super Shuttle I can avoid him. They just keep on transferring me to other department and told me to wait 5 to 10 business days each time. I don't want to spend months to get $17 back.

This is not big money. But because of Super Shuttle low quality customer service and their unwillingness to contact the driver nor give me the name of driver so that I can avoid him during reservation in the future, I decide now to just avoid Super Shuttle.