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Applebee's serve inedible/gross food to make a profit!!!!
Curbside To-Go - Complaint
Review by dyrita123 on 2012-04-02
Rating: 
Resolution Update on 05/27/2012:
***************STATUS UPDATE********************
I contacted Applebee's corporate office about the horrible experience I had with their restaurant. No one there offered a satisfactory resolution. So I then began posting my complaint to several consumer advocate websites and I even contacted the BBB (they were a joke). Again, no resolution.
I finally contacted my local news station to file my complaint with their consumer advocate team. I received a retuned call and satisfaction within 24hrs! Fox 5 News- Call for Action Team got in touch with the appropriate person for Applebee's Operations. I received a voicemail and an email from the VP of Applebee's Operations stating that my refund ($21.40) would be in the mail the next day.
Finally! Resolution! Kudos to Channel 5-Call for Action Team!
I commend the local news' consumer advocates who REALLY fight for consumer's rights.
Don't fall victim to a business who doesn't value you as a customer. You can choose to spend your money ANYWHERE! But a business should be grateful when you select them.
If after turning over your hard earned money, you're not satisfied with the product or service, try to resolve the matter directly with the merchant. If a resolution can't be reached, then I definitely recommend contacting your local news' consumer advocate team for help.
Good Luck!
***************STATUS UPDATE********************
I contacted Applebee's corporate office about the horrible experience I had with their restaurant. No one there offered a satisfactory resolution. So I then began posting my complaint to several consumer advocate websites and I even contacted the BBB (they were a joke). Again, no resolution.
I finally contacted my local news station to file my complaint with their consumer advocate team. I received a retuned call and satisfaction within 24hrs! Fox 5 News- Call for Action Team got in touch with the appropriate person for Applebee's Operations. I received a voicemail and an email from the VP of Applebee's Operations stating that my refund ($21.40) would be in the mail the next day.
Finally! Resolution! Kudos to Channel 5-Call for Action Team!
I commend the local news' consumer advocates who REALLY fight for consumer's rights.
Don't fall victim to a business who doesn't value you as a customer. You can choose to spend your money ANYWHERE! But a business should be grateful when you select them.
If after turning over your hard earned money, you're not satisfied with the product or service, try to resolve the matter directly with the merchant. If a resolution can't be reached, then I definitely recommend contacting your local news' consumer advocate team for help.
Good Luck!
JONESBORO, GEORGIA -- I purchased a to-go order from Applebee’s at 6608 Tara Blvd., Jonesboro, GA 30236 on 3/25/12. When I opened the box expecting to see Bourbon St. Chicken & Shrimp, I saw disgusting slop!!!! The slop looked like something that a dine-in customer left on their plate as garbage upon leaving the restaurant. That slop should not have ever left the kitchen!!!!
I gave the food back to the restaurant manager and asked for a refund. The manager told me that it was their company's policy not to issue refunds but to allow the customer to select something else from the menu or to issue a gift card to which I responded that her offer was "NOT acceptable". I didn't want anything else from the menu and I didn't come there to purchase a gift card! At that point, I wanted nothing else but my money back!
Nowhere on Applebee’s website, TV ads, on the restaurant’s menu, nor posted in their restaurant is it stated that if you (the customer) are not satisfied, all sales are final and non-refundable. There is NO refund policy!!! I gave the restaurant their product back to them the same way it was given to me! However, Applebee's doesn't feel that they should give me my refund! That slop that they sold me should have never left their kitchen!
I contacted Applebee's Guest Relations with no resolution. I offered to send them a picture of the food that I received (and gave back to them) but the Gen. Mgr. spoke to me in a condescending manner and again stated, "You will not be getting a refund but give me your address and we will mail you a gift card!" ***Unbelievable!!!!***
I need to speak with the Franchise Owner so she will be aware of how the Applebee's in Jonesboro is being operated. No customer service whatsoever!
Do not patronize Applebee's in Jonesboro, GA on Tara Blvd or you WILL be extremely disappointed!!!!
I gave the food back to the restaurant manager and asked for a refund. The manager told me that it was their company's policy not to issue refunds but to allow the customer to select something else from the menu or to issue a gift card to which I responded that her offer was "NOT acceptable". I didn't want anything else from the menu and I didn't come there to purchase a gift card! At that point, I wanted nothing else but my money back!
Nowhere on Applebee’s website, TV ads, on the restaurant’s menu, nor posted in their restaurant is it stated that if you (the customer) are not satisfied, all sales are final and non-refundable. There is NO refund policy!!! I gave the restaurant their product back to them the same way it was given to me! However, Applebee's doesn't feel that they should give me my refund! That slop that they sold me should have never left their kitchen!
I contacted Applebee's Guest Relations with no resolution. I offered to send them a picture of the food that I received (and gave back to them) but the Gen. Mgr. spoke to me in a condescending manner and again stated, "You will not be getting a refund but give me your address and we will mail you a gift card!" ***Unbelievable!!!!***
I need to speak with the Franchise Owner so she will be aware of how the Applebee's in Jonesboro is being operated. No customer service whatsoever!
Do not patronize Applebee's in Jonesboro, GA on Tara Blvd or you WILL be extremely disappointed!!!!
This is what Applebee's serves as their Bourbon St Chicken/Shrimp to their Curbside To-Go customers!
Comments:
Posted by trmn8r on 2012-04-02:
Curbside is appropriate for that mess.
I think it is alright for the restaurant not to give a refund, but offer a substitution. A gift card is an alternative. I've had a lot of bad meals (several at AB's) and I have had items removed from the bill prior to paying. Once the money leaves hands, that is a tough one.
Look at it this way - this may be your tip to never return. I stopped going to AB's a few years back and have been very happy with that decision.
I think it is alright for the restaurant not to give a refund, but offer a substitution. A gift card is an alternative. I've had a lot of bad meals (several at AB's) and I have had items removed from the bill prior to paying. Once the money leaves hands, that is a tough one.
Look at it this way - this may be your tip to never return. I stopped going to AB's a few years back and have been very happy with that decision.
Posted by madconsumer on 2012-04-02:
i was never impressed with applebees.
very helpful review.
very helpful review.
Posted by Skye on 2012-04-02:
That's pretty nasty looking. I don't blame you for being upset.
Posted by ok4now on 2012-04-03:
They sell you garbage then refuse to give you refund? Screw them. Now you learned a valuable lesson and know not to go back to this bottom feeder chain joint.
Posted by madconsumer on 2012-05-27:
thank you for returning and giving an update!
Posted by trmn8r on 2012-05-27:
Hey, that's great! Interesting principle here. You won.
Posted by ok4now on 2012-05-27:
You won, really? Don't get me wrong, I fully understand your frustration. I have written several posts similar to yours detailing the bad food, poor management and lack of service from mostly kids working there expecting a big tip.
I commend you for your hard work and effort taking this to the next level. In frustration you went to consumer advocate websites, the BBB, Applebee's guest relations and finally Fox News. After all of this you got a whopping $21.40 back. You did everything right but still got screwed.
Here's a reality check. Never go back. Write negative reviews as much as you can. Get the word out (like I am doing) to warn customers what a ripoff this place is. Like I said they are the bottom feeders of chain restaurants.
I commend you for your hard work and effort taking this to the next level. In frustration you went to consumer advocate websites, the BBB, Applebee's guest relations and finally Fox News. After all of this you got a whopping $21.40 back. You did everything right but still got screwed.
Here's a reality check. Never go back. Write negative reviews as much as you can. Get the word out (like I am doing) to warn customers what a ripoff this place is. Like I said they are the bottom feeders of chain restaurants.
Posted by Debbie on 2012-11-12:
Went to AB.today. service was awesome..however, veggies were raw, steak was less than great. Went home to 2 hrs of ill......
Posted by rapzity on 2012-11-25:
I feel your pain, that's exactly how my lunch looked yesterday from AB Hooksett, NH branch. I thought they gave me someone's trash food. NEVER AGAIN APPLEBEE!!!!
Posted by cat on 2013-03-05:
Many years ago I ordered a seafood/pasta dish..eat in...this was very tastless, a poor excuse for food..I waited 10 to 15 years before going back. this time I ordered shrimp and etc, I don't remember the sides...shrimp was rotten smelled to high heaven...dead....I am appalled it every made it to my table...their offer was to replace the shrimp....NO THANKS
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