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Eastman Kodak - Faulty Driver Software (Kodak ESP 5) and Others
Complaint
Review by gbread49 on 2012-04-20
Rating: 
ROCHESTER, NEW YORK -- I purchased a Kodak ESP 5 Printer about 1 year ago and only used it for a month or so. The printer got packed up and put away after that because I was unable to update the software through Kodak's website. Recently I got the printer out and tried again to install the updated drivers from the website. Same results. (The Web Installer that you are required to download did not work. It could not download and install the drivers and I received an error that the driver download had failed.)
I contacted Kodak support on two different occasions in the past 2 weeks. After receiving an updated driver disk from Kodak, that was ordered by the first tech I spoke with, I tried again. Same problem! I called Kodak support again. After doing some quick research while talking to the tech, I found out (thru no help from the Kodak support tech) that the install file (EKAiO2.inf) on the version 7.3 software disk did not have support listed for the ESP 5, ESP 7 or the ESP 9 printer drivers install, even though the second tech I spoke with reassured me that the ESP 5 AiO along with all of the AiO series printers was supported. Not so! The drivers might be compatible, but you just can't install them for the ESP 5 printer because the ESP 5 is not listed in the install (inf) file. Unbelievable! BTW, the tech I spoke with got quite upset when I told him that the ESP 5 AiO printer was not supported in the install file. Anyone that knows how drivers are installed also knows that the installers "inf" file specifies what specific hardware is supported. Obviously the tech was not aware of that. I have a feeling that the same is true for some of the previous updated driver versions.
So if anyone happens to own one of the ESP printers that I mentioned above and you try to install the updated drivers from Kodak's website or from an updated software/driver disk and you get an error, now you know why.
Won't buy another Kodak printer or recommend them to anyone.
I contacted Kodak support on two different occasions in the past 2 weeks. After receiving an updated driver disk from Kodak, that was ordered by the first tech I spoke with, I tried again. Same problem! I called Kodak support again. After doing some quick research while talking to the tech, I found out (thru no help from the Kodak support tech) that the install file (EKAiO2.inf) on the version 7.3 software disk did not have support listed for the ESP 5, ESP 7 or the ESP 9 printer drivers install, even though the second tech I spoke with reassured me that the ESP 5 AiO along with all of the AiO series printers was supported. Not so! The drivers might be compatible, but you just can't install them for the ESP 5 printer because the ESP 5 is not listed in the install (inf) file. Unbelievable! BTW, the tech I spoke with got quite upset when I told him that the ESP 5 AiO printer was not supported in the install file. Anyone that knows how drivers are installed also knows that the installers "inf" file specifies what specific hardware is supported. Obviously the tech was not aware of that. I have a feeling that the same is true for some of the previous updated driver versions.
So if anyone happens to own one of the ESP printers that I mentioned above and you try to install the updated drivers from Kodak's website or from an updated software/driver disk and you get an error, now you know why.
Won't buy another Kodak printer or recommend them to anyone.
Comments:
Posted by Alain on 2012-04-22:
Kodak is now operating under Chapter 11 bankruptcy protection. It would not surprise me if this has effected their customer service and product quality.
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