Empire Carpet - Terrible everything just don't buy their carpeting

Complaint

Review by lannifer.hower on 2012-04-23

Rating:

ALBANY, NEW YORK -- I bought my carpet for them after pricing out quality and price from Home Depot and Lowes. Empire seemed to offer better everything and a good price, They installed the carpet with the wrong pad. The carpet in the hall way was laughable bad. In one door transition they left a 2 inch gap between the bedroom carpet and the hall. The floor below was clearly visible!!! The stair was supposed to be wrapped with the end of the carpet. They stapled the carpet jaggedly cut to the rise of the stair! Empire was good about it and re-installed the entire carpet with the correct pad.

Then I vacuum once and the seam that was NOT supposed to be in the hall has started to come up. I am still waiting for that carpet to be re-installed. I called they said no problem we will take care of it and no one has shown up or returned my calls. The carpet is not as good quality as I had thought either. After a month it no longer looks new nor nice. Just don't bother no matter how nice and friendly the sales people are, they are not. The sales guy who sold me the carpet wouldn't even return my calls!!!

Company Response:
Jennifer, we’re disappointed about the lack of follow up you’ve received. We are dedicated to customer satisfaction, and we want to work with you to make sure all your issues are resolved. A member of our customer service team will be following up with you soon to discuss your situation and make things right. If you have any questions, call us at 888-588-2315 x4195 or email customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager