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City Furniture - If I Knew Then What I Know Now I Would Never Shop There!
Reclining Leather Sofa - Complaint
Review by miasmom21 on 2012-04-24
Rating: 
FLORIDA -- I purchased a leather sofa for my home in Florida. I also purchased the 3 year warranty. I was told this would cover any problem we had. The seat on the couch caved in after 4 months of use. A service person came and took pictures and did not sit on the couch. The service person told me up front that the company would not stand by the warranty. I was told that they would do nothing for me because this was due to wear. I've owned many couches and the seats never caved in. Imagine a $1000 couch is only expected to last 4 months!
Comments:
Posted by samanthasmom on 2012-04-24:
It doesn't matter what you were told. What matters is what is written in the warranty. You can never rely on what you are verbally told, most sales people just want to make the sale. Thats why it's important to read the warranty before you buy it.
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