Value City Furniture - Biggest rip off

Posted by SteveWiginowski on 2012-04-27:

Very helpful review. It seems like you handled this very well and I agree that you didn't threaten him, you just said what you were going to do (which you did do as seen with the post here).

Posted by Nohandle on 2012-04-27:

What was the total price on the contract for the set of power reclining sofas? If the price was too good to be true a $309.00 loss might have honestly put them in the red on your particular sale. Agreed, the salesperson royally messed up. If the price quoted you would have made them *break even* with no profit whatsoever that's one thing. Add another $309.00 and a business person would have had to ask himself if it was worth $309.00 to his business to keep a customer happy.

I was not privy to the actual conversation between you and the manager so I don't know what was said. He might have taken it as a threat and you took it as a promise because you didn't get the signed contract price. AND, don't pay much attention to BBB. If you belong and pay your membership fees nothing, to my knowledge, is ever mentioned in a derogatory manner. They lost their credibility many years ago because of that practice.

Posted by SteveWiginowski on 2012-04-27:

NoHandle, I've tried to look at complaints made at the BBB website, but I can only see that complaints have been made against certain companies, but not the actual complain.

I'm going to be filing one (and on Angie's list as well) against a company soon. I wanted to see if others experienced what I did based on the complaints on the BBB.

Posted by Nohandle on 2012-04-27:

Drag up a chair and let us chat Steve. I don't personally have anything against BBB but a rep wanting our company to sign on a membership, somewhat costly, boasted he could tell me anything about a company. Fine, I gave him the name of a well known local company and he ran a search. His results were absolutely pristine and this was with BBB. Thank you, but no. Everyone in this area was fed up with the company. They had sent complaints to BBB since they knew the company was a member. Nothing appeared of an unfavorable nature. Wonder why?

You guessed it. That same company owed my company a sizeable amount. Promise after promise for payment which had gone on for months and all we wanted was to be paid. Our calls were ignored after a while and nothing but a answering machine. We learned our lesson and after nearly a year were paid. They even took a 2% prompt pay discount. Talk about nerve.

Nope, I don't give any value to BBB. If you are a member nothing is shared of an unfavorable nature. Do what you wish with that information.

Posted by trmn8r on 2012-04-27:

The BBB *can* be useful when a company *isn't* a member. I have had them resolve complaints for me against multiple companies and I recovered several hundreds of dollars.

I do agree that is companies are members of the BBB, they somehow earn crystal clean ratings even though they have hundreds of complaints. Therefore, when I see "A" or "A+" I pretty much throw it out as useless information. When I see "C-" or "F" that is a completely different matter.

As to this complaint, it sounds like the salesperson made a mistake. I don't see why the store should "eat the loss" though.

Posted by SteveWiginowski on 2012-04-27:

NoHandle, I appreciate the information. When they came in for their sales pitch, they said there was only 1 complaint against them (unresolved) on the BBB and explained the circumstances (making it sounds like a foolish complaint). My complaint against this company would make it 2 complaints, and I feel mine is legit.

I'm not going to post it here quite yet, since I am getting a lawyer involved. Once everything does get resolved, I may post it here, but will absolutely post on BBB and most importantly, Angie's List.

Posted by Value City Furniture Feedback on 2012-05-01:

I would like to start with saying I am sorry for any inconvenience you have had. I do see that your sale was entered for a Power Sofa and a Manual Loveseat. You were given the manual sofa and manual loveseat Pricing. However for your troubles and our error we will be happy to honor the pricing and reinstate your original sale. Please feel free to email me at Feedback@valuecitynj.com with any questions or concerns. I would also like you to know that the Value City Furnitures in New Jersey are a different company from the other Value City Furniture/department stores that are located in several other states and the BBB reviews that you are reading are for the other company. Once agian if there is anything else I can help you with please feel free to contact us.

Posted by broken furniture on 2013-03-20:

I would like to add that had I gone on line and looked at reviews I wouldnt have bought furniture from Value City. I am in new Jersey and just received my furniture a week ago and the problems have started....They delivered the couch and I tested to make sure it wasn't falling apart (i should have had an inspector here to check it). As I was sitting on couch it felt like I was leaning to one side so I had others check it out without saying anything to them and they said the same thing. So we started checking it out and there were several problems so a technician was sent out and said nothing was wrong and it was up to factory standards. So I had someone with furniture knowledge take a look at it and good thing I did because not only was the couch damaged but it could have burnt down the house because there were two staples going through the power cord which made it past the factory inspector, the installer and the technician. Now I'm stuck with a broken new couch that I didn't even have for a week. I don't want their broken furniture in my house to have person after person to come and check it out I WANT IT OUT.....