Kroger - Power tripping employees

Western Union - Complaint

Review by Consumer on 2012-05-25

Rating:

BRANDENBURG, KENTUCKY -- Three weeks ago I went to Kroger customer service desk to receive a western union money transfer. I had the exact dollar amount and confimation number to receive this transfer but there had been a mistake made by the clerk in Toronto where the transfer originated. Kroger would not allow me to verify the transfer by the confimation number. I had been receiving a transfer weekly from the same person in Toronto for several weeks but the clerk at ZKroger refused to give a damn about that. I had a picture ID with my current address also but she didn't care. I had been off work for 2 months following an injury and no income except what my friend sent from Toronto. The night before this incident I had witnessed my nephews suicide and explained to them that I was having the worst day of my life. They continued to refuse my money even after I showed them Western Unions Policy stating that all I needed was the confirmation number to receive the transfer. Managers were called that wouldn't help and I left in tears after some choice words to the employee that had all the power. Every business in this town is like this. You would think the money came from their own pocket. The next day I unwadded the same form I gave them the previous day and the new clerk accepted it without question.
Today I went in to get another transfer and the same power tripping employee was there. She saw my name on the form and without another word to me called the manager and the manager without explanation told me to take my business somewhere else. They are the only store in my town other than convenience stores and the only one with a Western Union service. I hate them.