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Davids Bridal - Disgusted With Customer Service
Wedding Dress/ Alterations - Complaint
Review by Katiejcrawford on 2012-06-05
Rating: 
NORTH ATTLEBORO, MASSACHUSETTS -- My name is Katie and I shopped at the Davids Bridal in North Attleboro. I have never been so disgusted with customer service in my life. My very first bridal gown appointment was made with them simply because they are a big name and I was sure to be happy with them. I made an appointment over the phone with one of the managers and was excited to go in. Once I got there with a couple of my family members I was instantly disappointed.
They hadn't put me in for an appointment and so they stuck me with a consultant who was already very busy. Not only was she in a rush but she was more of the "pushy car salesman" type rather than the helpful and nice person I was expecting. I was so overwhelmed that I left that day without a dress but had two in mind that I was very fond of and seemed to be in my budget. I went ahead and shopped at a couple of other bridal shops and had MUCH better experiences, however, I kept thinking about the two dresses I loved at DB so I made a second appointment to decide between the two.
I chose my dress that day with both my bridal consultant and the alterations women had reassured me for the SECOND time that alterations would be around $100, knowing my concern for the costs of alteration and having a strict budget. So once my dress had been ordered I went in to try it on once again (paid in full already) and to get my alterations done. To my surprise the alterations cost was more than DOUBLE what they had quoted me, So I had a manager speak with me and not only was she not understanding, she had accused me of being wrong and had told me that they have a strict price that they stand by no matter how little or how much a dress needed to be taken in.
The manager went on to say that the alterations women has worked there for years and that she would not have quoted me a wrong price. The manager tried pushing me to take the dress home with me (knowing that it would be non refundable if I did not take it with me). The manager and staff let me walk out of there that day with tears in my eyes, with no apologies or worries about fixing this situation. I finally had to turn to corporate for help, just to find that they were just as unhelpful as the managers at the store location. The women in charge of their customer service issues (I'm sure there are TONS) was yelling at me and eventually I started yelling back and she assured me that she would call me back that following Monday after speaking to the district manager (why someone at corporate would have to speak with someone below their abilities I'm not sure).
Monday came and gone and I never got a call. So I called her back today (Tuesday) and she not only said that they were not able to help me, she also told me that they would no longer make any alterations to my dress at all for me! All of the sudden they are unable to touch the dress! She went on to advise me to return the dress and start my dress search all over again. Now here I am, a couple months before my wedding, left with nothing but a horrible experience and no wedding dress. I have worked in sales for over 8 years and I am so disgusted with the customer service that I would recommend for any bride to be to go elsewhere to get the great customer service they deserve while finding their special dress!
They hadn't put me in for an appointment and so they stuck me with a consultant who was already very busy. Not only was she in a rush but she was more of the "pushy car salesman" type rather than the helpful and nice person I was expecting. I was so overwhelmed that I left that day without a dress but had two in mind that I was very fond of and seemed to be in my budget. I went ahead and shopped at a couple of other bridal shops and had MUCH better experiences, however, I kept thinking about the two dresses I loved at DB so I made a second appointment to decide between the two.
I chose my dress that day with both my bridal consultant and the alterations women had reassured me for the SECOND time that alterations would be around $100, knowing my concern for the costs of alteration and having a strict budget. So once my dress had been ordered I went in to try it on once again (paid in full already) and to get my alterations done. To my surprise the alterations cost was more than DOUBLE what they had quoted me, So I had a manager speak with me and not only was she not understanding, she had accused me of being wrong and had told me that they have a strict price that they stand by no matter how little or how much a dress needed to be taken in.
The manager went on to say that the alterations women has worked there for years and that she would not have quoted me a wrong price. The manager tried pushing me to take the dress home with me (knowing that it would be non refundable if I did not take it with me). The manager and staff let me walk out of there that day with tears in my eyes, with no apologies or worries about fixing this situation. I finally had to turn to corporate for help, just to find that they were just as unhelpful as the managers at the store location. The women in charge of their customer service issues (I'm sure there are TONS) was yelling at me and eventually I started yelling back and she assured me that she would call me back that following Monday after speaking to the district manager (why someone at corporate would have to speak with someone below their abilities I'm not sure).
Monday came and gone and I never got a call. So I called her back today (Tuesday) and she not only said that they were not able to help me, she also told me that they would no longer make any alterations to my dress at all for me! All of the sudden they are unable to touch the dress! She went on to advise me to return the dress and start my dress search all over again. Now here I am, a couple months before my wedding, left with nothing but a horrible experience and no wedding dress. I have worked in sales for over 8 years and I am so disgusted with the customer service that I would recommend for any bride to be to go elsewhere to get the great customer service they deserve while finding their special dress!
Comments:
Posted by Suzy on 2012-06-06:
If you love the dress, maybe you could take it and find someone else to do the alterations at a more reasonable rate. From the reviews I have read here on David's Bridal it would be my last consideration for doing any shopping for a wedding. This is common practice for them apparently.
Posted by trmn8r on 2012-06-06:
Obviously this isn't a place you want to shop. They gave you a price that was less than half of what you were later told is a strictly quoted flat rate price. They either don't know what they are doing or they lie to people.
Good luck and congrats on your wedding. Just because a company has a big name doesn't mean you will have a great experience. There are too many examples to list.
Good luck and congrats on your wedding. Just because a company has a big name doesn't mean you will have a great experience. There are too many examples to list.
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