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Kia On The Boulevard - Customer Service/professional
Kia Sedona 2012 - Complaint
Review by Jjones5529 on 2012-06-22
Rating: 
PHILADELPHIA, PENNSYLVANIA -- We brought a 2012 Kia Sedona our second Sedona we loved the first on so we decided to get another. The bad idea was to go to Kia On The Boulevard, our previous dealer went out of business. Since making the purchase in October 2011, we have had to come back four times.
First the radio did not work, took three hours to tell me they did not have it and would have to order it when I did come back for it to be install it took forever.
Now the horn does not work and instead of calling me asking if it was ok to do the oil change which was free they put me to the end of the line. I told them I was stepping and left my cell phone number. This has been the worst car dealer experience ever. My suggestion is don't waste your time. Between the sales people and the administration staff a class in customer service is needed. The customer is not the important factor there.
First the radio did not work, took three hours to tell me they did not have it and would have to order it when I did come back for it to be install it took forever.
Now the horn does not work and instead of calling me asking if it was ok to do the oil change which was free they put me to the end of the line. I told them I was stepping and left my cell phone number. This has been the worst car dealer experience ever. My suggestion is don't waste your time. Between the sales people and the administration staff a class in customer service is needed. The customer is not the important factor there.
Comments:
Posted by Alain on 2012-06-23:
The Pennsylvania Bureau of Consumer Protection might be able to assist you with this problem: http://www.attorneygeneral.gov/consumers.aspx or call the Philadelphia regional office (21 South 12th St., 2nd Floor, Philadelphia, PA 19107) at (215) 560-2414. You can also use their hotline at (800) 441-2555.
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