18, I placed an order with
Home Depot At Home
Services (800) 79-DEPOT for installing a new water
heater at my condo for a total charge of $560.95
(Order#1250532). On Nov. 22, the plumbing contractor
showed up and
decided to charge me additional $585.00 for the job,
but never actually gave me a writen explanation about
what the extra charges were for. It seemed outrageous
to me for the contractor to charge even more than Home
Depot did for installing the water heater, but I guess
they can charge whatever they want without any
permission from Home Depot at all.
But the story got worse from here. After I agreed to
the additional charge, they could not finish
installing the water heater because the plumber
"forgot" to bring his Allen wrench. So they had to
come back the next day (Nov. 23) and finish installing
the water heater, but then they could not reconnect
the
eletrical wiring to my furnace because their
electrician (sub-contractor) had cut all the wiring
without labelling the wires. I attached a few pictures
of the electrical wiring after they were cut by the
electrician, and I don't think they knew how to put
everything back.
So they told me to wait until Friday (Nov. 25) for the
electrician to come back and reconnect the wiring to
the furnace.
Then came on Friday Nov.25, I waited from 7:00 am till
9:00
am for the electrician to show up but no one ever did.
I called the plumbing contractor and Home Depot At
Home Services (800)79-DEPOT all day, and all they
could tell me is that they could not locate the
electrician and they kept telling me to
wait.
After spending Thanksgiving and the weekend without
heat or hot water in New England near freezing
temperature, I finally gave up and went to the
Tewksbury,MA Home Depot store on Monday (Nov.
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