Uhaul - First the A/C, threatened beating & death, then serious illness including heart attach
One way rentals, 3 26' trucks
TEMECULA CA, PRESCOTT AZ, CALIFORNIA -- I’ve got a Whopper of an abuse case; was even threatened with death and a beating. I’m 73 and rented 3 trucks for my move from CA to AZ. The air conditioning went out on the lead truck, the one I was riding in, as we filled up to make the drive. I suffered indescribably and have respiratory and vision problems ending in a heart attack last week. I couldn't reach their ‘hotline’ until the dealer finally called for me and they called me.
I was reaching the Palm Springs area, with my driver and dogs suffering; we even had to turn on the heater full force to avoid overheating. Amazing. They directed me to their Palm Desert area shop, where the owner stopped everything to work on ‘my’ truck, resented it and it showed. He wouldn't tell me anything about his progress, then after about 4 hours I called Uhaul to tell him to release the truck; I could wait no longer. He threatened my life then said he would ‘beat me up’ when I left his ‘office’. I called the cops for police escort off the premises.
The grades out of Phoenix were as bad, and I moved the dogs to the 2nd truck back; they were dying, and it took a lot of box moving but we saved them. We were extremely late arriving in Chino Hills, I had to hire a LaboReady crew to offload and send the drivers back in an expensive Avis one-way rental. We had to stay overnight in a hotel but got no rest. The entire schedule was woven to include my wife driving a truck and trailer with our livestock, but that went all to Hell also, needless to say. It was an absolute fiasco, and physically harmful at many levels.
The ‘regional manager’ doesn't respond to my emails or calls and I’m going after them in Riverside CA Superior Court for actual and punitive damages.
Can you help me post this on your site?
Tony & Lynda Ruiz