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Toshiba Amer Info Systems Inc - Toshiba Product Quality Sucks; Its Warranty is Even Worse
Toshiba Qosmio Laptop - Complaint
Review by wmuboy on 2012-08-08
Rating: 
I bought a Toshiba laptop. Due to the low quality of hard drives they put in them, the hard drive broke 5 days ago. I am STILL waiting for the returning shipping label. Their worthless operators in India are no help at all. They are completely powerless to do anything. After complaining to Toshiba, an American called me and said it's my fault for not receiving the label because I should have chosen the option to download the label myself. This option was not given to me. In fact, I asked the Indian operator for that option and she mumbled something about not doing that to ensure the shipment wouldn't be lost...I know, that makes no sense.
I complained to Toshiba again, and now they have the worthless Indian operators who are just going to stick by their original plan of not e-mailing me a shipping label. I told Toshiba to quit having them call me, because it's pointless. Yet, they keep calling me.
I am alerting consumers by posting reviews on ripoffreports.com, my3cents.com, cnet.com, and a few other sites.
I complained to Toshiba again, and now they have the worthless Indian operators who are just going to stick by their original plan of not e-mailing me a shipping label. I told Toshiba to quit having them call me, because it's pointless. Yet, they keep calling me.
I am alerting consumers by posting reviews on ripoffreports.com, my3cents.com, cnet.com, and a few other sites.
Comments:
Posted by FoDaddy19 on 2012-08-08:
Hard drives can fail at any time, I've had them be DOA and I've have some that have lasted 15+ years. As for Toshiba, I currently have no fewer than 4 Toshiba laptops, including a nearly 20 year old 386 lappy,greyscale monitor, DOS/Windows 3.1 (I think), the works, and it still functions normally. Likewise, the Pentium 300 ( a somewhat rare CPU) powered one still works fine, the P3 powered one still works and a the CD2 one works as should as well. So my experiences with Toshiba laptops have all be positive.
I do understand your frustration with the India-based tech support. From what I've heard, they pretty much operate with a script and flowchart, and simply do not deviate from it no matter what. And half the time you cannot understand what they are saying anyway.
I do understand your frustration with the India-based tech support. From what I've heard, they pretty much operate with a script and flowchart, and simply do not deviate from it no matter what. And half the time you cannot understand what they are saying anyway.
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