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Network Solutions - E-mail service and support poor
e-mail service and e-mail customer support - Complaint
Review by bdhuston on 2012-08-09
Rating: 
My Testimonial:
Developed corrupt e-mail on their storage that caused problems with my Outlook. Took them over two days to resolve the problem (delete the corrupt e-mail). No direct e-mail for support. Online support ticket link give automated 24 hr response that they blew past twice. Initiating a support ticket does not include original details with auto response. I called and their PBX kept misrouting my call. Transferring my call led me to nowhere. “Response times excessive due to weather and reduced staff”. The issue finally got escalated just to receive a response beyond 24 hrs (the second one) that stated they can no longer reproduce the problem and it must have resolved itself – it did not. Finally used a chat feature to get another agent who escalated and solved the problem.
If the admins are not going to ensure healthy server e-mail storage then they should have better customer service.
Developed corrupt e-mail on their storage that caused problems with my Outlook. Took them over two days to resolve the problem (delete the corrupt e-mail). No direct e-mail for support. Online support ticket link give automated 24 hr response that they blew past twice. Initiating a support ticket does not include original details with auto response. I called and their PBX kept misrouting my call. Transferring my call led me to nowhere. “Response times excessive due to weather and reduced staff”. The issue finally got escalated just to receive a response beyond 24 hrs (the second one) that stated they can no longer reproduce the problem and it must have resolved itself – it did not. Finally used a chat feature to get another agent who escalated and solved the problem.
If the admins are not going to ensure healthy server e-mail storage then they should have better customer service.
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