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Sony Electronics Inc Complaint - Sony repair center NIGHTMARE - Sony customer service
Sony customer service - Complaint
SAN DIEGO -- I liked my Sony Cyber Shot DSC-W1 camera very much, the design and features were outstanding. What made me decide to never buy another Sony product ever again was the SHAMEFUL Sony Service Center. My camera started shutting itself off about 6 months after we purchased it. Sony instructed us to send it in to the service center for repairs. We did, and that's when the nightmares begin.
First, they claimed to have never received it (even though we had a tracking number showing it was signed for by the service center weeks before). After 3 weeks of back-and-fourth, they finally found it. Hooray!
3 more weeks go by with no contact from Sony. So we wade through the 20 minutes of automated phone crap till we finally get in touch with a human being. They told us gleefully that our camera was fixed and that it was shipped back to us the day before. Unfortunately, they decided to ship my camera to someone who wasn't me. In another state. Heck, it wasn't even a person, it was a camera store. This was revealed by the tracking information from UPS. So, back to the automated phone crap.
Now, when I call Sony, they think I am the camera store that they sent my camera to. I have to explain to each DOLT I speak to that I am NOT calling from a camera store in Colorado, that I am in fact just an individual consumer in San Diego. Once we get past that, they tell me it's going to be weeks before they can try to find out what happened to my camera (and the 512MB memory card inside it). They also inform me that IF they can't find it, they will gladly replace my camera with a new one... but that the process of getting it to me also takes several weeks.
Apparently those fine folks at Sony have never heard of Christmas. Or birthdays. Or the fact that I sent the damn camera to them in October and it now the middle of December. Should I have to wait another month for them to do some stupid internal paper-shuffle? I don't think so. Let's not overlook the fact that every time I speak to one of those clowns over there, they all promise me a call back that same day with difinitive information on when I can get my camera... calls which of course were never returned.
This is an ongoing saga. I had a similar ride on the merry-go-round with these morons a couple years ago when my Sony DVD player decided to blow up and catch on fire. Please, good people, take my advice: DO NOT PURCHASE PRODUCTS FROM THIS OUT-OF-TOUCH COMPANY. Clearly, they do not stand behind the products they make and sell. All they want is your money. You'd think they would be aware of the fact that it's harder to get new customers than it is to keep the ones they have.
This one is gone for good.
First, they claimed to have never received it (even though we had a tracking number showing it was signed for by the service center weeks before). After 3 weeks of back-and-fourth, they finally found it. Hooray!
3 more weeks go by with no contact from Sony. So we wade through the 20 minutes of automated phone crap till we finally get in touch with a human being. They told us gleefully that our camera was fixed and that it was shipped back to us the day before. Unfortunately, they decided to ship my camera to someone who wasn't me. In another state. Heck, it wasn't even a person, it was a camera store. This was revealed by the tracking information from UPS. So, back to the automated phone crap.
Now, when I call Sony, they think I am the camera store that they sent my camera to. I have to explain to each DOLT I speak to that I am NOT calling from a camera store in Colorado, that I am in fact just an individual consumer in San Diego. Once we get past that, they tell me it's going to be weeks before they can try to find out what happened to my camera (and the 512MB memory card inside it). They also inform me that IF they can't find it, they will gladly replace my camera with a new one... but that the process of getting it to me also takes several weeks.
Apparently those fine folks at Sony have never heard of Christmas. Or birthdays. Or the fact that I sent the damn camera to them in October and it now the middle of December. Should I have to wait another month for them to do some stupid internal paper-shuffle? I don't think so. Let's not overlook the fact that every time I speak to one of those clowns over there, they all promise me a call back that same day with difinitive information on when I can get my camera... calls which of course were never returned.
This is an ongoing saga. I had a similar ride on the merry-go-round with these morons a couple years ago when my Sony DVD player decided to blow up and catch on fire. Please, good people, take my advice: DO NOT PURCHASE PRODUCTS FROM THIS OUT-OF-TOUCH COMPANY. Clearly, they do not stand behind the products they make and sell. All they want is your money. You'd think they would be aware of the fact that it's harder to get new customers than it is to keep the ones they have.
This one is gone for good.
Comments:
Posted by chipH on 2005-12-22:
...WAIT SOMEBODY WILL CALL YOU IN 24 TO 74 HOURS..... AND YOU WILL BE KEEP WAITING FOR YOUR LIFE TIME... SONY SERVICE SUCCCCCCCCCCCCCCCCCCKS.
THEY ARE BUNCH OF JOKERS AND LIERS TOO. I AM HOLDING 20 DAYS OLD SONY VAIO GARBAGE... NO HELP SO FAR.
THEY ARE BUNCH OF JOKERS AND LIERS TOO. I AM HOLDING 20 DAYS OLD SONY VAIO GARBAGE... NO HELP SO FAR.
Posted by melskiie on 2006-03-24:
I had no idea anyone could quite capture in words how terrible the Sony Repair center is to deal with. You did a wonderful job explaining it in detail. Bravo. I am sure your review will help many people.
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