State Farm Insurance - Rude office help

Posted by prince caesar on 2012-08-20:

I also have state farm and I have about 5-6 agents in a 5 mile radius of my house....if I were you I would call up state farm directly and tell them your issues and that you want to switch to another agent.

Posted by trmn8r on 2012-08-20:

I find this surprising, because over the years I have my account at perhaps 6 different SF offices, and all have had excellent customer service.

Maybe you can move your account to another office in your area?

Posted by samanthasmom on 2012-08-20:

I am not surprised by this. A friend of ours has State Farm and on 2 occasions I've been present when he's called his agent to get information and both times the person on the other end was completely useless. She couldn't understand what he was saying. He spelled his last name multiple times and she didn't get it! English is his first language and he speaks it clear & without an accent!

Posted by CowboyFan on 2012-08-21:

My state farm agent is great. Just look around for another agent.

Posted by John H on 2012-12-02:

Write a letter to the Regional Office or the agents
manager and tell them you would like to change agents.
If no response write a letter to State Farm Homeoffice Bloomington,Il. (Customer Service)

Posted by John H on 2012-12-02:

Regarding state farm and most casualty ins.companies.
If you think you have a homeowner claim and request them to send an adjuster to your home and they say there is no damage,they still consider it a claim.
2 claims and they will possibly non renew your policy.

Posted by John H on 2012-12-02:

If you are not satisfied with the claim action
request the name and number of the claim supervisor.
If you are definitely sure after talking to the supervisor you are not satisfied.Contact the state insurance commissioner.Always stay cool and be polite.