Fox Rent A Car - Employee Texting & Rude

Posted by goolong on 2012-09-29:

I just noticed that you also had the same issue with this woman, funny I couldn't remember her name either but did remember those braces. Why do they allow there employees to perform this way? It's truly ridiculous

Posted by Drielli on 2012-10-01:

Do you know where can I complaint about that? I am having a problem with this company in San Diego too. OMG, I can not understand the extra charges and the obscure clauses of the contract. They are not transparent with customers. They lead us into error! We rented a car for 3 days, and paid 218 dolars with insurance and gps, and in the end, we decided to extend, for more 7 days. I called the custumer service, and the stupid women told me that they would charge only 10 dolars per day only, not 16 dolars as the 3 initial days. When I was returning the car today, I was thinking of extend again for 5 days more, but we found out that the women on the phone was crazy, and the real rate was 26 dolars. The employee was so rude, and he did not understand any word, he is not an English Speaker. Guess what? That stupid women's name is Gabriela "Something", she is not from the USA also, so she does not speak good english, and always does a mess because of that. But in Brazil, when the employee does a mess, the company is responsible for that. To top it off, they charged two times in different credit cards! They said that the first one was not working, or didn't have any founds, then we gave another card, and they charged. I thought it was ok, but I called my Bank and checked on the internet and I find out that Fox charged twice, firstly in the Master Card, and after in Visa!!! And they refused to refound us. They are not professional. The management just said: "This is America, darling", as he was from The United States. No offense, but he even is from the USA, and was trying to put the blame on the country. People warned me about some kind of immigrants who use to live taking advantages of tourists! I am a lawyer, so, they did mess with the wrong person. I will call the police today and a Californian lawyer, to solve this problem. I think they use to take advantages from tourists, because they thint that tourists don't use to check the bills, and the credit card things. I hate this company!!!!