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Don't Buy Mattress From QVC
Serta Perfect Sleeper Revitalize, Cal King, Euro Top - Complaint
Review by rwhitetree on 2012-10-01
Rating: 
BRADENTON, FLORIDA -- Buy from a reputable local store you can trust instead.
Ordering went smoothly but that's where anything positive about purchasing my mattress set through QVC ended.
It took several weeks to arrive and if I hadn't phoned and emailed several times I might still be waiting months later. The promise was it would ship within 7 days, and they claimed it did.
Once it finally arrived the material on the bottom of the box spring tore when the delivery guys removed the shipping plastic. They tore it. They then advised me that QVC would ship a replacement right away, I only had to contact them. They also said they noted the damage was caused by removal of the shipping plastic on their paperwork.
I began by emailing QVC support immediately. They responded that a replacement would be shipped right away. After several more email exchanges they finally advised me that I needed to call the support number to sort it out. When I called, they said they had no record of the situation and that they would need to have a supervisor call me back. The call never came. After further calls I continued to get the same response, that someone would call me back, which never happened. During the last call I made they began accusing me of causing the damage but that a supervisor would call me back. I never received a call. Months later I still have the damaged box springs.
My conclusion is don't buy anything from QVC. If there is a problem they won't back it up. Buy from a local store you know you can trust and that provides dependable customer service.
Ordering went smoothly but that's where anything positive about purchasing my mattress set through QVC ended.
It took several weeks to arrive and if I hadn't phoned and emailed several times I might still be waiting months later. The promise was it would ship within 7 days, and they claimed it did.
Once it finally arrived the material on the bottom of the box spring tore when the delivery guys removed the shipping plastic. They tore it. They then advised me that QVC would ship a replacement right away, I only had to contact them. They also said they noted the damage was caused by removal of the shipping plastic on their paperwork.
I began by emailing QVC support immediately. They responded that a replacement would be shipped right away. After several more email exchanges they finally advised me that I needed to call the support number to sort it out. When I called, they said they had no record of the situation and that they would need to have a supervisor call me back. The call never came. After further calls I continued to get the same response, that someone would call me back, which never happened. During the last call I made they began accusing me of causing the damage but that a supervisor would call me back. I never received a call. Months later I still have the damaged box springs.
My conclusion is don't buy anything from QVC. If there is a problem they won't back it up. Buy from a local store you know you can trust and that provides dependable customer service.
Comments:
Posted by melissa253 on 2012-10-02:
At this point for your own sanity maybe you should just let it go. You said that the tear was caused when the deliver guy removed the plastic, right? So how big can this tear really be? The tear cannot be visible once you put the mattress on and make the bed. right? And if you are concerned about the tear getting bigger. maybe you can sew it yourself? I know that they should have replaced it but it's been months.
I would think twice about ordering any large items off of a TV show because you might get the runaround forever.
I would think twice about ordering any large items off of a TV show because you might get the runaround forever.
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