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Consumer Cellular - Web Site Glitch or Trap?

Cell Phone Service - Complaint
Review by loubee371 on 2012-10-03
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
DENVER, COLORADO -- I did not get past the ordering page of their web site. After repeated attempts to check out, the error message says to enter whether billing address is the same as mailing, but there is no field in which to enter it. When I contacted customer service via e-mail, the responder was oblivious to the problem and said if I continue to have problems checking out, to call the 800 phone number. Since I have attempted to order several times over time and it hasn't been corrected, I suspect that this is an attempt to get the AARP seniors, who visit because of the discount, to be exposed to a sales pitch for a more expensive plan.
Comments:
Posted by ticia232 on 2012-10-04:
I was just on the website and at the bottom (underneath where you put in your card information) is a yes or no question that asks if the billing address is the same as the mailing address. If you check no, then it opens up to where you can add your billing address.

https://www.consumercellular.com/Cart/Checkout
Posted by Leonard on 2012-10-04:
I use Consumer Cellular for one reason: There have never ever been any sales pitches for more expensive or otherwise expanded service - whether I want it or not. They've never done it in 6 years. Just thought that was worth edification. this outfit is up front about that, if nothing else.

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Consumer Cellular:
Overall Rating:StarHalf starEmpty starEmpty star