Medco Health Solutions - Medco Chemo Nazi Says "No Chemo for You!"
Pharmacy Benefit / Health Insurance - Complaint
FRANKLIN LAKES, NEW JERSEY -- Been paying for health insurance for 25 years. Medco is manager of the pharmacy benefits. I called concerning a chemo drug for cancer. I was put through 3 different reps and over an hour of verbal abuse. First was told " you are NOT covered" Then was told "that's not a preferred treatment" So I asked if it required a prior approval. Answer was " I can't tell you that. You need to contact your HR person." Then I asked, is this a case where there is a generic available? Was again yelled at, " I can't give you that information!" In desperation, I called Blue Cross/ Blue Shield and they connected me to another representative This one tells me my insurance will pay for part of the chemo drug but leaves me with a $200 copay. I asked how they justified such a high copay and got a nonanswer - "That's the copay. Because that's the copay." So now after working and paying health insurance for 25 years, I have to go begging to afford chemo for cancer. The drug manufacturer sent a voucher to cover my out of pocket and I'm hoping the pharmacy will accept it. I HAD a positive attitude and now I am totally stressed out. Medco makes the Fortune 500 profit list on the backs of cancer patients. Their customer service reps are taught to lie and deceive customers to maximize profits. I called back to get an address but no name for the company president is either given, nor listed on the Internet. If I ran a company this way, I would be embarrasssed to list my name too. There should be a special place in hell for Medco. The Devil is alive and well and doing business in New Jersey.