Tracfone Complaint - How do you get to speak to a real person?? - Tracfone Customer Service

Tracfone Customer Service - Complaint

Review by fed up with corporate world on 2005-12-30

My daughter got a tracfone for Christmas last week. We went online and followed all of the instructions for activating the phone. The website assigned her a phone number and said it should be working in 5 minutes, but give it up to 24 hours. I gave it 24 hours and it still didn't work, so I started calling the 1-800 number. Each time calling, I went through the whole "dial 1 for this, 2 for that, ..." and at the end was told they were too busy and to call back later, then disconnected. This went on for three days (and at least 25 calls). I even tried e-mailing the company, and was told they were too busy and wouldn't even accept my e-mail! I finally got a person on the phone on the fourth day, who after 47 minutes of putting me on hold, told me I had to go online and reactivate it again. He also gave me a case # and said to call back once I got the phone to work. I was able to get it working (16 hours later), but have been again trying to verify with the company that it's working. It's now 6 days later and haven't been able to speak to a person again. I also have been trying to set up the voice mail, but all the phone does is deduct units and disconnect me. All I'm asking for is to be able to speak to a real person on the phone (and I agree with the other person that it is virtually impossible to understand what the rep was saying, the accent was so heavy!)