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EBay - Very Weak Fraud Response
Complaint
Review by martinweil on 2012-10-13
Rating: 
CALIFORNIA -- So my PayPal account was charged 4 times in one day (Oct 2012) by "EBay Shipping" ostensibly to ship the same item, which was one I sold on the site in July. The charges were $50-130 each and were for international shipping.
PayPal said they couldn't help because EBay Shipping is a "verified seller" and they transferred me to some EBay call center somewhere. There, they told me how to void the shipping charges, which I thought would be the end of it. But no...
I have to wait 15 days for a refund, if USPS agrees to refund the shipping amounts. I don't see why this is USPS' problem, this is EBay's problem. It is their system that was hacked. Their response "just wait for your refund." I talked to no fraud or security person and doubt this will go any farther. Just another bit of collateral damage.
Finally when I asked to speak to someone actually employed at EBay, someone possible in the US, the friendly call center woman said she was unable to do that.
I do not see how this sort of grotesque service does not eventually do them in. You can only sell a crappy product or service for so long before you are out of business. Just ask Detroit.
PayPal said they couldn't help because EBay Shipping is a "verified seller" and they transferred me to some EBay call center somewhere. There, they told me how to void the shipping charges, which I thought would be the end of it. But no...
I have to wait 15 days for a refund, if USPS agrees to refund the shipping amounts. I don't see why this is USPS' problem, this is EBay's problem. It is their system that was hacked. Their response "just wait for your refund." I talked to no fraud or security person and doubt this will go any farther. Just another bit of collateral damage.
Finally when I asked to speak to someone actually employed at EBay, someone possible in the US, the friendly call center woman said she was unable to do that.
I do not see how this sort of grotesque service does not eventually do them in. You can only sell a crappy product or service for so long before you are out of business. Just ask Detroit.
Comments:
Posted by trmn8r on 2012-10-13:
Most companies have waiting periods for funds transferred electronically. IMO, it may take longer than 2 weeks in this particular case - I hope it doesn't.
I'm wondering what glitch caused this to happen in the first place.
I'm wondering what glitch caused this to happen in the first place.
Posted by Cwazychicken on 2012-10-14:
When i got a dispute with paypal, it took 30 days to get refunded for 100 bucks. They can be lengthy especially if they have to investigate the situation.
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