[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
Greyhound Bus - Schedule Not Kept
Bus Trip From Sacrameno to Oakland CA - Complaint
Review by karley on 2012-10-18
Rating: 
SACRAMENTO, CALIFORNIA -- Bus was to leave Sacramento at 4pm Oct 17 2012 Left at 430 as driver explained he was waiting for a package. There was no traffic as it was a weekday. But by leaving 30 minutes late I missed the 545 pm bus from Oakland to San Jose. We arrived at Oakland at 549 (and was suppose to arrive at 530pm)=which was 4 minutes too late to make connection. Next bus was at 930pm/Meaning we had to wait from 549 pm till 930pm. Got to San Jose at 1045pm instead of 7pm..Called cust complaint dept at Greyhound today the 18th. Rep took down my complaint and said according to the computer that the bus left Sacramento on time at 4pm and arrived at 530 pm on time in Oakland..Some how the bus driver was able to change the times he departed Sacramento and arrived in Oakland. I was not the only passenger that had to wait 3 hours and 45 minutes for next bus. Do not like to be called a liar..Can not count on Greyhound to keep to their schedules...
Comments:
Posted by melissa253 on 2012-10-18:
You were cutting it very very close by booking the time that you did. Next time give yourself more time in case something goes wrong.
Posted by trmn8r on 2012-10-18:
I agree with the first reply - a 15 minute window for a bus connection seems tight. A train would be fine, but a bus I'm not so sure.
The crux of your complaint IMO, other than they inexplicably poor record keeping of Greyhound, is the policy surrounding delaying departure because of a package. What was that package? A heart for transplant, a case of beer? Maybe it was so important it justified waiting, but you probably will never know. Travelling by bus is a tough way to go.
The crux of your complaint IMO, other than they inexplicably poor record keeping of Greyhound, is the policy surrounding delaying departure because of a package. What was that package? A heart for transplant, a case of beer? Maybe it was so important it justified waiting, but you probably will never know. Travelling by bus is a tough way to go.
Posted by leet60 on 2012-10-19:
I rode a Greyhound from Tennessee to New Mexico about two years ago. Enroute the bus made a stop on the interstate (50 miles in either direction from a city) for a food stop at McDonalds. The driver informed the passengers there would be a 20 minute stop over. I did not leave the bus. The driver stood at the door after getting a meal and looked at his watch constantly. At EXACTLY 20 minutes he closed the door and began to drive away. There were 3 passengers running for the bus and screaming to stop - the passengers on the bus were also telling the driver there were 3 he was leaving behind. His reply "It's not my fault if they can't tell time", and he drove on stranding these passengers in the middle of nowhere.
Since this incident, I would NEVER travel Greyhound again.
Since this incident, I would NEVER travel Greyhound again.
Posted by MRM on 2012-10-19:
Wow! Leet! That is unbelievable!
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
