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CAPITAL ONE-WORST
Complaint
Review by marrrkkkkk on 2012-10-23
Rating: 
Seriously, this credit card services are worst! they don't give any consideration!
Trying to call my fraud specialist for 5 weeks. I left so many voicemails. Left my info Cellphone and Homephone and I told them that call me back ASAP. they never DID!.
Now, trying to pay what my balance. they don't give credit for the Late fees!.
How stupid! I told to them that I need to see the activity 1st before I pay it.
They don't give any consideration for it! I was the one trying to reach my fraud Specialist her name is "Latasha" I was a good customer paying way more than my minimum fees.
BIG MISTAKE TO CHOOSE CAPITAL ONE!!!
You lose a GOOD CUSTOMER!
DONT EVER GET CAPITAL ONE!!!
Trying to call my fraud specialist for 5 weeks. I left so many voicemails. Left my info Cellphone and Homephone and I told them that call me back ASAP. they never DID!.
Now, trying to pay what my balance. they don't give credit for the Late fees!.
How stupid! I told to them that I need to see the activity 1st before I pay it.
They don't give any consideration for it! I was the one trying to reach my fraud Specialist her name is "Latasha" I was a good customer paying way more than my minimum fees.
BIG MISTAKE TO CHOOSE CAPITAL ONE!!!
You lose a GOOD CUSTOMER!
DONT EVER GET CAPITAL ONE!!!
Comments:
Posted by madconsumer on 2012-10-23:
i am on paperless billing for my credit cards. i can view all transaction on the cards via the online account manager.
Posted by trmn8r on 2012-10-23:
Is your account in some kind of state where you can't access it online and they are also not sending you statements? This is the only reason I can imagine you aren't seeing the activity for which payment is due, and may be incurring late fees you feel should not apply.
Posted by samanthasmom on 2012-10-23:
Capitol One allows you view your transactions on their website at anytime. Doesn't matter what card you have. Why should they waive the late fee's? Do you not get a paper statement? If you don't, you can view your transactions at anytime on the capitol one website. It's not their fault you are late.
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