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Quiznos - You Have to Purchase Something to Go to the Restroom

Rude Employee, Bad Cust Service
Review by domino14150 on 2012-10-24
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
VAIL, ARIZONA -- I am a senior and stopped at a Quiznos on Colossal Cave Rd off I-10 in Vail, Az. I went to the restroom first but the door was locked. An employee was eating a sandwich and saw me, she told me I had to have a key and it was at the counter. I waited for someone to acknowledge me at the counter and finally he did. I asked for the key to the restroom and he asked if I was going to purchase anything. Well that shocked me, I have never been in an establishment that ask me to purchase something before I could go to the restroom. So beware, if you're not going to purchase something at Quiznos, don't try to go to the restroom. However, if you go into the DQ next door, they will be glad to serve you, you don't have to have a key for the restroom and you won't get embarrasssed.
Comments:
Posted by trmn8r on 2012-10-24:
Since this is Vail, it is possible that this establishment is in a location where a large number of non-patrons try to use its restroom. It would be nice for them to have a tasteful sign indicating that it isn't a full service location.
Posted by madconsumer on 2012-10-24:
many establishments offer restrooms to patrons only.
Posted by Elle74 on 2012-10-24:
That would have been bad if the woman had an emergency and couldn't hold it. Some people do have health problems that make it difficult to hold it when they really have to go to the bathroom, and it can be embarrassing. Maybe the employee should use discretion and make a judgement call next time.
Posted by revan on 2012-10-24:
Many moons ago I was an Asst. Manager at a Taco Bell and had just closed the store. An old woman came to the locked door and I opened it and told her we were closed. She told me "Emergency!" and brushed passed me and rushed to the restroom. It was an amusing experience. So the next time they ask you if you are going to buy something just tell them it's an emergency.
Posted by melissa253 on 2012-10-24:
My husband and I were at a Quiznos in downtown Denver and while he was in line I asked for the bathroom key and the guy asked me if I was ordering because the RR is for customers only. I didn't get mad. I said yes.
Posted by Quiznos on 2012-10-25:
We're sorry to hear that you have received unsatisfactory service at your local Quiznos. We take pride in our efforts to provide our customers with the best service possible. Do you mind providing us with details of your experience and the location so that we can reach out to the store owner? http://www.quiznos.com/About/Contact-Us.aspx.

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