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Budget - Horrible service!!!!
Car dolly and 16"inch truck - Compliment
Review by Jenniferbettcher on 2012-10-27
Rating: 
STOCKTON, CALIFORNIA -- We had a horrible experience with budget and we will never
Use your service again we had reservations for a month
For a car dolly and 16 inch truck, the night before we were supposed to get
Truck and dolly budget called us and said we rented out the last truck
So you have to drive to Tracy budget and get the truck then return
To stockton to get dolly which was a hassle but we had no choice,
Once we got there the employee called to get the vin # for the dolly
Well come to find out he rented out the dolly to someone else and had no more
And told us we would have to drive 30 minutes out of the way to go to another budget place
And get the dolly we asked for the gas money because this was not our fault but
They refused. We had a very stressful day with this and we are not happy that we had to fork out more cash for their mistake.
Use your service again we had reservations for a month
For a car dolly and 16 inch truck, the night before we were supposed to get
Truck and dolly budget called us and said we rented out the last truck
So you have to drive to Tracy budget and get the truck then return
To stockton to get dolly which was a hassle but we had no choice,
Once we got there the employee called to get the vin # for the dolly
Well come to find out he rented out the dolly to someone else and had no more
And told us we would have to drive 30 minutes out of the way to go to another budget place
And get the dolly we asked for the gas money because this was not our fault but
They refused. We had a very stressful day with this and we are not happy that we had to fork out more cash for their mistake.
Comments:
Posted by GenuineNerd on 2012-10-28:
Complaint, not compliment.
Posted by trmn8r on 2012-10-28:
Do you mean a 16' truck?
This is what truck rental has become. It's pretty rough. I've reserved trucks several times, and never had to go elsewhere to get one. It seems to be typical these days. It's one thing to make you drive to pick up a truck, but then to have to do the same to get a dolly - that would be the last straw for me as well.
This is what truck rental has become. It's pretty rough. I've reserved trucks several times, and never had to go elsewhere to get one. It seems to be typical these days. It's one thing to make you drive to pick up a truck, but then to have to do the same to get a dolly - that would be the last straw for me as well.
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