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Hotwire Sucks
Hotel/vacation travel - Complaint
Review by cdunna on 2012-11-01
Rating: 
MASSACHUSETTS -- Totally incompetent idiots. I called to confirm a reservation that I booked through Hotwire in NYC on Nov 2 (right after hurricane Sandy), I was told everything was fine. I tried to call the hotel prior to contacting Hotwire and the number was not in service. I mentioned this to the nice but completely inept reservation person, and he was like "uh call this number." When I told him that I already had, he was totally useless and gave me an 800 number. After an hour I found out the hotel could not accommodate me and all Hotwire could do was tell me they would file a complaint and I would have an answer in 10-12 days -- I'm leaving in 1 day. Complete and total idiots. I would never use them even if they were giving it away.
Comments:
Posted by trmn8r on 2012-11-01:
Personally I only book directly. This reduces miscommunications to almost 0. Hotwire's interest is pretty much selling a slot - they don't have a direct interest in your patronage.
Posted by anne on 2013-04-30:
Rip off company, no refunds for air ticket never used.
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