Geek Squad - THREE DAYS and They Still Have Not Touched My Laptop
Service Plan to Repair Laptop - Complaint
PALM BEACH GARDENS, FLORIDA -- Three days ago I brought my laptop in for servicing. They told me they would call me in a few hours after I dropped it off to provide me with a ticket/tag number and an approximate time frame for the repairs. They never called me! I called several times and they would not tell me anything.
At the end of the second day I drive back to speak to them in person and still got no answer. Called again at the end of the third day and still no indication of what has been done, if anything or when it would be completed. Tonight I called the 800# and they had no record of a service tag. She recommended that I go to store in morning and ask to physically see my laptop, insist on getting a service tag number and also call the "public defender" who handles complaints from Geek Squad.
I will do this in the morning, Very disappointing