Geek Squad - Incompetant, arrogant "experts"
Dell 5100 - Complaint
MEDFORD, OREGON -- Took my Dell 5100 Laptop to the local Best Buy "Geek Squad" to remove an error message on boot up. Twice went through the boot up procedure with the receiving "tech agent" to explain the problem, as once past boot up, the laptop performed normally.
Received a phone call two days later from a geek, explaining that the hard drive had failed and the motherboard was malfunctioning and they would have to send it to their repair center (up to $500 and a couple of weeks !!) They had also removed the hard drive and connected it to their "Mule" for diagnosis.(Typical "one size fits all" mentality)
Picked up the laptop (without signing their "release of liability"!!) brought it home and ran one of the Dell Diagnostic Discs - (since I had nothing to lose). Very comprehensive -- took 1 1/2hrs and came up with everything working perfectly.- except the hard drive.
Took the unit to a local computer repair shop who discovered that the hard drive had been re-installed improperly (bent connector pin)
The smug arrogance of the Geek "tech" and that that they denied any fault being theirs, is what really ticked me off -- apart from the obvious fact that the repairs were attempted by unprofessional idiots.
It is obvious that this repair service is a real money spinner for Best Buy (who "own" it) and deflects consumer complaints from their main core business.
Send a message to Best Buy to eliminate (or drastically improve this lucrative sideline of theirs) by not patronising their Store. There are many alternate (and cheaper!)options to buy electronic gear like Newegg, B&H, Tiger Direct etc.
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