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Dish Network - Return equipment scam!
Receivers - Complaint
Review by conniem_vic on 2012-11-04
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CENTRAL POINT, OREGON -- I cancelled my account in July, I was sent one box to return 2 receivers, in the box was a letter that said something about not receiving a box for obsolete equipment and there was a list of equipment. I sent back the receiver and remote that was on the list. I held on to the other receiver to make sure that there wasn't going to be an issue later. In OCTOBER I get an email and a bill in the mail stating that my account will be charged $250 bucks for unreturned equipment! I called and spoke with a representative who told me not to worry about the charge that he could see that I received an email that showed that my equipment was returned sucessfully. I wanted a confirmation number and he said my name is Neil, and you won't have a problem as he laughed... He again said, " you will not be charged, I took care of it." I was hesitant, but I wrote down his name and then finally took the receiver that had been sitting on my kitchen table for over 2 months and put it in the recycle bin. I did not get charged for it and I kept checking my account to make sure. My account was locked and I could no longer log in without restarting the service. So yesterday I get an email that simply said, " Your account will be automatically deducted for $250." It did not say why or anything. I clicked on the link that was supposed to take me to billing and again it will not let me log on to my account. I called and got no where. They stated that the receiver was not obsolete and the best the could do was take $50 off for the chip on the dish itself.?? I was never told that I would even have to climb on the roof and remove some piece of the dish and return it. I told the representative that I have the dish still in my back yard and I will send that piece to them. Then the representative tells me that it's not necessary and they don't need it and it would cost more to return it than it's worth!!!! So, they are charging me for a receiver that they said was obsolete, then they changed there mind 3 months later and want it back, then they add $50.00 for a part that they don't really want!! WTH?? All I can say is the whole company is based on trickery, deceit, and lies! Why would I purposely keep their stupid receiver? If they had sent me the box I would have sent it back to them. Grr.. I'm so very frustrated. I wish there was a lawsuit that I could be a part of.
Comments:
Posted by Alain on 2012-11-05:
You may wish to file an official complaint about this at: http://www.ftc.gov/bcp/index.shtml and http://www.fcc.gov/complaints
Posted by CheriT @ DISH Network on 2012-11-06:
conniem_vic, I can completely understand your frustration with this issue. I would be more than happy to review your account and see what I can do to assist you. Can you please PM me or email me directly at Cheri.Torres@dish.com with your account information? I look forward to assisting you. Thanks!
Cheri Torres
Social Media Representative
DISH L.L.C.
Cheri.Torres@Dish.com
Cheri Torres
Social Media Representative
DISH L.L.C.
Cheri.Torres@Dish.com
Posted by Annette on 2012-11-08:
I place the service on September 2011 with a monthly charge of $28.00 however the subsequent months were increased to 72.16. I contacted customer service to inquire the montly charge and they said "dont worry, the adjustment will be on your statement". But still in my statement. The box was damage and they let me know that sent to them but few weeks later they claimed that they did not received it and I received in my billing statment $300.00 charge in my account in the next month. I called to cancel my service and they let me know that I have to pay $100, and sent to them a personnal check with this quantity. But I still have the service. I called again and they let me know thta the service will be canceled until the contract expieration on September 2011. Thank lord the screen of my cable display that the service was discontinue. Today I received a charge of $72.16 in my billing statement. I cant believe! I called again and they told that my service is active. Did you believe. In conclusion I gave two months free (a total of $144.00) without the service.
Keep out of this cable company. I go through a nightmare and still pending to return the boxes and the something in the antenna.
Keep out of this cable company. I go through a nightmare and still pending to return the boxes and the something in the antenna.
Posted by Molly P. Jackson on 2013-05-03:
I have two receivers, but dish sent only one box to return their equipment. I called the two telephone numbers, but they are automated so I could not request another box for the equipment. I certainly cannot be stuck with fines and fees on my retirement money. So, how can I get a proper box for delivering Dish their equipment??
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