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Radio Shack - Unsatisfactory Service & Unprofessionalism
Hauwai Mercury Ice Purcahse & Promotion - Complaint
Review by Chalitarodgers on 2012-11-06
Rating: 
BELLEVILLE, ILLINOIS -- I am writing in reference to a recent encounter I had last night at the Belleville Crossing Radio Shack location, store number #01-6605. I went there to purchase a Cricket Hauwei Mercury Ice phone. The first mistake was that I was not greeted and had to actually go up to the counter and approach Angela, a sales rep, rather than her approach me. Tim, the store manager was unable to do so because he had a customer and Bill was counting down the till which were perfectly fine. I ignored her lack of experience which was evident in her inability to retrieve the desired phone unbeknownst to me that mistake number two was fast approaching. As Angela rung up my transaction, she forgot to add on the rate plan which caused both Bill and Tim to come to her aid, giving her different instructions. Nevertheless, I waited patiently as Tim made her re-ring the transaction the correct way. Before we finished the transaction, I asked if I were receiving the advertised " $10 for every $50 spent promotion" being that I spent $216.
I was informed by Bill that 1) Angela had completed the transaction, 2) they could not offer me the promotion because I bought "airtime", 3) You just missed out this time. Let me mention that Bill went to the back to speak to Tom, the store manager which meant arguing the point was moot. I was dumbfounded because I had all three associates which included the store manager and was not offered the promotion - not even when the two "experienced" sales reps came to Angela's aid. I thought that the purpose of training was to correctly show the trainee what to do and also to model appropriate actions when an error is made and the customer was at no fault. I did not know I had to suggest promotions that are plastered ALL over the windows and throughout the store in order to receive them.
I am going to post this on Facebook and other consumer sites because I don't believe that they were fine with making me lose out on $30 on the phone and possibly $10 on the plan. Over the last 35 days I have spent almost $600 at Radio Shack purchasing phones and am now of the opinion that I will definitely take my business elsewhere.
I was informed by Bill that 1) Angela had completed the transaction, 2) they could not offer me the promotion because I bought "airtime", 3) You just missed out this time. Let me mention that Bill went to the back to speak to Tom, the store manager which meant arguing the point was moot. I was dumbfounded because I had all three associates which included the store manager and was not offered the promotion - not even when the two "experienced" sales reps came to Angela's aid. I thought that the purpose of training was to correctly show the trainee what to do and also to model appropriate actions when an error is made and the customer was at no fault. I did not know I had to suggest promotions that are plastered ALL over the windows and throughout the store in order to receive them.
I am going to post this on Facebook and other consumer sites because I don't believe that they were fine with making me lose out on $30 on the phone and possibly $10 on the plan. Over the last 35 days I have spent almost $600 at Radio Shack purchasing phones and am now of the opinion that I will definitely take my business elsewhere.
Comments:
Posted by FoDaddy19 on 2012-11-06:
"The first mistake was that I was not greeted and had to actually go up to the counter and approach Angela, a sales rep, rather than her approach me."
One my pet peeves, is being bumrushed by overly eager sales associates as soon as I walk in the door. If I a want help, I'll ask for it, otherwise leave me alone.
About the $10 for every $50 spent. I'm not sure what went wrong there. I looked at the FAQ on their website and aside from a vague mention of "qualifying purchases", it seems like you should've earned some $10 coupons with your transaction. Looks like they dropped the ball on this one.
One my pet peeves, is being bumrushed by overly eager sales associates as soon as I walk in the door. If I a want help, I'll ask for it, otherwise leave me alone.
About the $10 for every $50 spent. I'm not sure what went wrong there. I looked at the FAQ on their website and aside from a vague mention of "qualifying purchases", it seems like you should've earned some $10 coupons with your transaction. Looks like they dropped the ball on this one.
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